At a Glance
- Tasks: Deliver top-notch customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Engage in community events and enjoy a dynamic work environment.
- Why this job: Be the face of our store and make a real difference in customers' shopping experiences.
- Qualifications: No prior experience needed, just a passion for helping others and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we all work safely. Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere. Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies.
Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the 'think 25' policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer. I work in a clean, tidy, and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others, and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Retail Customer Service & Stock Specialist in Southampton employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Service & Stock Specialist, you will enjoy comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and customer satisfaction makes us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service & Stock Specialist in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service & Stock Specialist in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you genuinely care about providing great service!
Be Specific About Your Skills:Highlight the skills that make you a perfect fit for the Retail Customer Service & Stock Specialist role. Whether it's your ability to handle payments efficiently or your knack for keeping shelves stocked and tidy, be specific and give examples!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone but avoid slang. Show us your personality while still being respectful and clear in your writing.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re serious about joining our team at One Stop!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with tasks like stocking shelves, processing payments, and maintaining store appearance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, prepare examples from your past experiences where you've provided excellent service. Think about times when you went above and beyond to help a customer or received positive feedback. This will show that you truly value customer satisfaction.
✨Emphasise Teamwork and Safety
Highlight your ability to work well in a team and your commitment to safety protocols. Discuss how you’ve contributed to a safe working environment in previous roles and how you plan to uphold safety standards at One Stop. This will reassure them that you take these responsibilities seriously.
✨Be Ready for Situational Questions
Prepare for situational questions that may arise during the interview. For example, think about how you would handle a difficult customer or manage stock replenishment during busy hours. Practising your responses will help you feel more confident and articulate during the interview.
