At a Glance
- Tasks: Lead a dynamic team in a fast-paced fulfilment environment and ensure smooth delivery operations.
- Company: Join Tesco, a leading retailer with a commitment to community and teamwork.
- Benefits: Earn from £14.76 per hour, with flexible hours and opportunities for growth.
- Other info: Enjoy a vibrant work culture with opportunities to support community events.
- Why this job: Make a real impact by guiding your team and enhancing customer experiences every day.
- Qualifications: Strong leadership skills and a passion for teamwork are essential.
The predicted salary is between 30700 - 40000 £ per year.
Availability Window
Days From time To time Sun 06:00:00 23:00:00 Mon 06:00:00 23:00:00 Thu 06:00:00 23:00:00 Fri 06:00:00 23:00:00 Sat 06:00:00 23:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows.
We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.
We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Click here to read more.
This role leads from the front with your colleagues.
- Work in a fast paced fulfilment environment where no day is the same.
- Take ownership of Delivery activities by running the daily operation, co‑ordinating the team to deliver a seamless home shopping delivery experience.
- Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
- Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
- Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.
- Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasks
- Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
- Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
- A clear communicator and use a variety of methods to keep the team well informed.
- Confident in leading the team and communicating with visitors, contractors and security team.
- Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
- Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
- Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.
- Coordinating the team to deliver great availability for customers and safe operations
- Completing duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
- Being the go to person for colleagues in the absence of a Manager for their day to day operational queries.
- Supporting Managers to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the centre is always clean, tidy and well presented.
- Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
- Being knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team when there are cascades from my manager.
- Looking at ways to simplify our operations and share these ideas with my Manager.
- Covering Team Manager absence/days off by coordinating activity across the trading areas.
- Always putting the customer first and consider them in everything I do.
- Recognising and celebrating colleagues achievements.
- Understanding what may be getting in the way of delivering a great service/availability and helping to remove these obstacles.
- Communicating with picking and delivery teams as required.
- Overseeing the day to day operation of the colleague shop
- Working together across my store and with other stores in my local area to achieve shared success
- Building Strong relationships with Customers and Colleagues
- Being flexible in the way you think, make decisions and handle change
- Knowing your own source of energy and keeping yourself fit for life
- Always looking for ideas and opportunities to build a better Tesco
- #J-18808-Ljbffr
Shift Leader - Sunbury-On-Thames Extra employer: Tesco Retail
Tesco Retail in Ipswich is an excellent employer that values its team members by offering flexible working hours and a supportive work culture. With a focus on employee growth and development, colleagues are encouraged to thrive in a diverse environment while providing outstanding customer service. Joining Tesco means being part of a great team that prioritises both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Sunbury-On-Thames Extra
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tesco Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tesco Retail!
We think you need these skills to ace Shift Leader - Sunbury-On-Thames Extra
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tesco Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tesco Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tesco Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tesco Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
