At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in community events and enjoy a supportive workplace culture.
- Why this job: Be part of a team that values your input and helps create a welcoming shopping experience.
- Qualifications: Passion for customer service and ability to work in a dynamic team.
The predicted salary is between 20000 - 22000 £ per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Sheffield employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs or volunteer work where you provided excellent customer service or solved problems. This will demonstrate your skills and show that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re enthusiastic about joining the One Stop team.
We think you need these skills to ace One Stop - Customer Service Assistant in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of times you've gone above and beyond to make someone's day better. We want to see that you truly care about providing great service!
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role. Remember, we’re looking for someone who fits in with our team culture!
Highlight Relevant Experience:Make sure to mention any previous experience in retail or customer service. Even if it’s not directly related, any roles where you’ve interacted with customers or worked in a fast-paced environment can be valuable. We want to see how your background aligns with what we do!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of specific examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will highlight your passion and pride in serving customers.
✨Emphasise Teamwork and Safety
One Stop values a safe working environment, so be prepared to talk about how you contribute to safety in a team setting. Share any experiences where you followed safety protocols or helped maintain a clean and organised workspace. This shows that you take safety seriously and can work well with others.
✨Be Yourself and Live the Values
During the interview, let your personality shine through! One Stop wants someone who can make everyone feel welcome. Share your thoughts on inclusivity and community events, and how you can contribute to creating a positive atmosphere in the store. Authenticity goes a long way!
