At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £13.70 per hour, with flexible hours and opportunities for career growth.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
- Why this job: Be part of a fun team, meet great people, and make a real impact on customer experiences.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 13 - 14 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Pay & Hours
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts.
Responsibilities
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Vision & Purpose
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
Diversity & Inclusion
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome.
Flexibility & Support
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
Accessibility
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Shaftesbury Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our Shaftesbury Superstore provides a supportive environment with flexible working hours, competitive pay starting at £13.70 per hour, and ample opportunities for personal and professional growth. Join us to be part of a diverse team that values inclusivity and celebrates success together, ensuring every colleague feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Shaftesbury Superstore
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Be flexible and open-minded! Tesco values adaptability, so be prepared to discuss how you can support various roles within the Phone Shop and wider store. Show them you’re ready to jump in wherever needed!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps you stand out from the crowd.
We think you need these skills to ace Tesco Colleague - Phone Shops - Shaftesbury Superstore
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you’ve made customers feel valued and supported in previous roles. Remember, it’s all about making that connection!
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can bring a positive vibe to our team.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. We’re looking for specific skills and experiences that match what we do at Tesco, so make sure to align your background with our needs.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role has specific hours, be ready to discuss how your schedule aligns with their needs. This shows you're organised and serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help a customer. This will demonstrate your passion for delivering great service, which is key for this role.
✨Emphasise Teamwork
Since teamwork is crucial at Tesco, come prepared with stories that highlight your ability to work well with others. Discuss how you’ve collaborated with colleagues to achieve a common goal or overcome challenges together.
✨Be Ready for Tech Questions
Brush up on your tech knowledge, especially related to mobile products and services. Be prepared to answer questions about how you would assist customers with tech queries, as this is a big part of the job. Showing confidence in this area will set you apart.
