At a Glance
- Tasks: Provide friendly service, assist customers with mobile products, and support tech queries.
- Company: Join Tesco, a diverse and inclusive team focused on customer satisfaction.
- Benefits: Earn £13.70 per hour, flexible hours, and opportunities for career growth.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Be part of a fun team while helping customers find the right mobile solutions.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 13 - 15 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You will meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Seaton Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our colleagues enjoy flexible working hours, competitive pay starting at £13.70 per hour, and opportunities for personal growth within a diverse and inclusive environment. Join us in Seaton Superstore to be part of a community that values every individual and supports their career aspirations while making a positive impact on customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Seaton Superstore
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with tech queries or product recommendations. Being prepared will help you shine during the interview.
✨Tip Number 3
Don’t forget to highlight your teamwork experience! Tesco loves a positive, team-focused approach, so share examples of how you’ve worked well with others in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you'll be joining.
We think you need these skills to ace Tesco Colleague - Phone Shops - Seaton Superstore
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to see how your schedule aligns with our needs, so be clear about when you can work!
Customer Service Focus:Since customers are at the heart of what we do, share any relevant experience you have in providing great service. We love to hear about how you've made customers feel valued and supported.
Team Spirit Matters:We’re all about teamwork here at Tesco. Mention any experiences where you’ve worked well with others or contributed to a positive team environment. It shows us you’ll fit right in!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if you can work within their specified hours, highlight that. It shows you're ready to fit into their schedule and be a reliable team member.
✨Customer-Centric Mindset
Since customers are at the heart of everything Tesco does, prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Team Player Attitude
Emphasise your ability to work well in a team. Share experiences where you collaborated with colleagues to achieve a common goal or tackled challenges together. Tesco loves a positive, team-focused approach, so let that shine through!
✨Show Your Passion for Tech
As a Phone Shop Colleague, you'll need to assist customers with tech queries. Brush up on your knowledge of mobile products and services, and be ready to discuss your interest in technology. This will demonstrate your enthusiasm for the role and your capability to support customers effectively.
