At a Glance
- Tasks: Deliver groceries with a smile and ensure top-notch customer service.
- Company: Join Tesco, a leading supermarket known for its friendly culture.
- Benefits: Earn from £14.18 per hour, with flexible hours and potential bonuses.
- Other info: Great opportunity for career growth and building relationships with customers.
- Why this job: Make a difference in your community while enjoying a dynamic work environment.
- Qualifications: Must be 18+, hold a valid driving licence, and love interacting with people.
The predicted salary is between 29500 - 30500 € per year.
Availability Window
Days from time to time: Sun 09:00:00 - 23:00:00, Wed 18:00:00 - 23:00:00, Sat 09:00:00 - 23:00:00
Pay
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
Hours
We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to a minimum of 12.
Role Summary
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver from Lands' End to John O'Groats. Our Customer Delivery Drivers meet customers in their homes each day, making this role about more than just driving – it’s about helping others and delivering great service with a smile.
Responsibilities
- Ensure the van and trays used are clean and kept tidy/organised.
- Leave the backyard clean, tidy and clear of rubbish, and pick up litter as seen.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required and check the van for roadworthiness.
- Communicate with customers about any changes to their order, including short‑code items and substitutions, and offer refunds for items they are unhappy with.
- Take care of products and deliveries as if they were your own.
- Explain to the customer that they will not be charged extra for substitutions.
- Deliver during the customer's preferred time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 minutes or more late.
- Build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Act quickly to respond to changing needs of customers and embrace change within your store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balanced life.
- Share ideas with your Manager and other colleagues on how to improve the store for customers.
Qualifications and Requirements
- A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Minimum age of 18 or higher if working before 6:15 am, after 9:45 pm or in certain areas such as the warehouse, bakery, or driving roles.
Equality, Diversity, and Inclusion
Tesco will only recruit individuals who have passed the school leaver’s age. We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Customer Delivery Driver - Seaton Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers a competitive starting pay of £14.18 per hour, with opportunities for growth and additional payments based on location. Our supportive work culture fosters teamwork and customer connection, ensuring that every driver feels valued and empowered to deliver exceptional service while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Seaton Superstore
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they treat their customers. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of Tesco on the road, think about how you can make each customer interaction special. Role-play with a friend or family member to get comfortable with the kind of questions you might face.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past jobs where you've gone above and beyond for customers. This will show that you understand the importance of great service and are ready to deliver it.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Tesco.
We think you need these skills to ace Customer Delivery Driver - Seaton Superstore
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the right fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving. This helps us see how you can contribute to our mission of delivering great service with a smile.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can communicate effectively with customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability, especially since the role requires working on Sundays, Wednesdays, and Saturdays. Be ready to discuss how your schedule aligns with the store's needs.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview.
✨Demonstrate Team Spirit
The job involves building relationships with colleagues, so highlight any teamwork experiences you have. Talk about how you’ve contributed to a positive team environment in previous roles.
✨Be Prepared for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with customer complaints. Think through scenarios you might face as a delivery driver and how you would handle them effectively.
