At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £13.70 per hour, with guaranteed minimum hours and flexible scheduling.
- Other info: Flexible working options available; everyone is welcome here!
- Why this job: Be part of a fun team, learn new skills, and make a real impact.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 27456 - 30934 £ per year.
Availability Window: Sun 10:00-19:00 / Fri 10:00-19:00 / Sat 10:00-19:00
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Scarborough Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our Scarborough Superstore provides flexible working hours, competitive pay starting at £13.70 per hour, and ample opportunities for personal and professional growth within a diverse and inclusive environment. Join us to be part of a community that values every colleague and encourages you to thrive while making a positive impact on our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Scarborough Superstore
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs, especially around customer service and teamwork. It’ll help you stand out as someone who truly gets what they’re about!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with tech queries or product recommendations. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Don’t forget to highlight your flexibility! Tesco values adaptability, so be ready to discuss how you can support the Phone Shop and wider store. Share examples of times you’ve worked well in a team or adapted to changing situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tesco team. We can’t wait to see your application!
We think you need these skills to ace Tesco Colleague - Phone Shops - Scarborough Superstore
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you’ve made customers feel valued and supported in previous roles. Remember, it’s all about that friendly, natural service!
Be Flexible with Your Availability:Since we have specific availability windows, be clear about when you can work. If your schedule is close to what we’re looking for, don’t hesitate to apply! We appreciate flexibility and are open to conversations about it.
Emphasise Teamwork:We love a team player! In your application, mention any experiences where you’ve worked well with others. Show us how you celebrate success together and contribute to a positive work environment.
Apply Through Our Website:To make the process smoother, we encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague involves. Familiarise yourself with the responsibilities like providing customer service, supporting tech queries, and working as part of a team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customers are at the heart of everything Tesco does, be ready to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for delivering great service.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to different situations. Tesco values a positive, team-focused approach, so be prepared to discuss how you've collaborated with colleagues in previous roles and how you can contribute to a fun and supportive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about training opportunities, how success is measured in the Phone Shop, or what a typical day looks like. It’s a great way to engage with your interviewers and leave a lasting impression.
