At a Glance
- Tasks: Provide friendly service, assist customers with mobile products, and support tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Starting pay of £13.70 per hour, flexible hours, and career growth opportunities.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
- Why this job: Be part of a fun team, meet new people, and make a real impact on customer experiences.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 13 - 15 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at 13.70 per hour, rising to 14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Rugby Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our Rugby Superstore provides a supportive environment with flexible working hours, competitive pay starting at £13.70 per hour, and ample opportunities for personal and professional growth. We celebrate diversity and inclusion, ensuring that every colleague feels valued and empowered to contribute to our mission of serving customers and communities better every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Rugby Superstore
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Be flexible and open-minded! Tesco values adaptability, so if you can demonstrate your willingness to take on various tasks and support your colleagues, you'll stand out as a team player. Don't hesitate to mention your availability during the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Tesco team. So, don’t wait—get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Tesco Colleague - Phone Shops - Rugby Superstore
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you’ve made customers feel valued and supported in previous roles. Remember, it’s all about that friendly, natural service!
Be Flexible with Your Availability:Since we’re looking for colleagues who can work within specific availability windows, be clear about when you can work. If your schedule is close to what we need, don’t hesitate to apply – we love a bit of flexibility!
Emphasise Teamwork:We thrive on teamwork here at Tesco! Share examples of how you’ve worked well with others in the past. Whether it’s celebrating successes or tackling challenges together, we want to know how you contribute to a positive team environment.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if you can work within their specified hours, highlight that. Be ready to discuss how you can fit into their schedule and support the team.
✨Showcase Your Customer Service Skills
Since customers are at the heart of Tesco's operations, prepare examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for delivering great service.
✨Emphasise Teamwork
Tesco thrives on teamwork, so be prepared to talk about your experiences working in a team. Share stories that illustrate your ability to communicate openly, collaborate with colleagues, and celebrate successes together. This will show that you’re a team player who fits well with their culture.
✨Understand the Role and Its Impact
Familiarise yourself with how the Phone Shop role contributes to overall store performance. Be ready to discuss how you can support sales, reduce waste, and enhance customer experience. Showing that you understand the bigger picture will impress your interviewers.
