At a Glance
- Tasks: Lead a dynamic team to create an exceptional shopping experience for customers.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a customer-first approach.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of opportunities for career advancement.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Key Skills
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
Retail Shift Leader - Customer-First Operations employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are empowered to lead and innovate. As a Shift Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while contributing to a customer-first culture that prioritises service excellence. Join us in creating a welcoming atmosphere for both colleagues and customers, where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Leader - Customer-First Operations
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how they put customers first, which is key for a Shift Leader role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in-store. Being able to demonstrate your problem-solving skills and adaptability during the interview will show you're ready to take on the role.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at One Stop. They can give you insider tips on what the team values and what it’s like to work there, which can really help you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from One Stop.
We think you need these skills to ace Retail Shift Leader - Customer-First Operations
Some tips for your application 🫡
Show Your Customer-First Attitude:Make sure to highlight your passion for customer service in your application. We want to see how you put customers at the heart of everything you do, so share specific examples of how you've gone above and beyond to make someone's shopping experience better.
Demonstrate Team Leadership Skills:As a Shift Leader, you'll be coordinating a team, so it's crucial to showcase your leadership abilities. Talk about times when you've successfully led a team or supported colleagues, especially in fast-paced environments. We love seeing teamwork in action!
Be Specific About Your Experience:When detailing your previous roles, focus on the specifics that relate to the responsibilities listed in the job description. Whether it’s managing shifts, ensuring store cleanliness, or handling customer queries, we want to know how your experience aligns with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you're keen to join our One Stop family!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key skills mentioned in the job description, like customer focus and teamwork. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer-First Mindset
Since the customer is at the heart of everything, prepare examples that highlight your commitment to excellent customer service. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be coordinating a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any experiences where you’ve coached colleagues or resolved conflicts, as these are crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, or community events. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
