At a Glance
- Tasks: Deliver groceries with a smile and keep everything organised and tidy.
- Company: Join a friendly team dedicated to excellent customer service.
- Benefits: Earn £14.18 per hour, with potential increases and flexible hours.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Make a difference in your community while enjoying a fun work environment.
- Qualifications: Must have a valid UK driving licence and a passion for customer service.
The predicted salary is between 29400 - 32100 £ per year.
Availability:
- Sunday 18:00‑22:00
- Monday 18:00‑22:00
- Thursday 18:00‑22:00
- Friday 18:00‑22:00
- Saturday 18:00‑22:00
Pay:
Hourly rate starts at £14.18, increasing to £15.45 for stores inside the M25. Additional payments may apply depending on location.
Working hours:
We offer a minimum of 16 guaranteed hours per week; if you prefer fewer hours (to a minimum of 12) we also have opportunities.
Responsibilities:
- Ensure the van and trays used are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as seen.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were my own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customer's time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of our customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right.
- Share ideas with the Manager and other colleagues on how to improve the store for customers.
Qualifications:
A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Customer Delivery Driver - Reading Extra employer: Tesco Retail
As a Customer Delivery Driver in Reading, you will join a dynamic team that values collaboration and customer satisfaction. We offer competitive hourly rates starting at £14.18, with opportunities for growth and additional payments based on location. Our supportive work culture encourages open communication and teamwork, ensuring you feel valued while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Reading Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for delivery drivers, like how you handle customer complaints or manage your time. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress the part! Even if it’s a casual job, showing up looking smart and presentable can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Customer Delivery Driver - Reading Extra
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to see that you can commit to the hours we need, especially those Sunday to Saturday slots. Being clear about when you can work helps us match you with the right shifts!
Emphasise Customer Service Skills:Since you'll be interacting with customers regularly, it's important to showcase your customer service skills. Share any relevant experiences where you've gone above and beyond for customers, as this is key to our team spirit at StudySmarter.
Be Detail-Oriented:We love candidates who pay attention to detail! Mention any experience you have with organisation or cleanliness, especially in a driving or delivery context. This shows us you understand the importance of keeping things tidy and safe.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the job requires specific hours, be ready to discuss how your schedule aligns with their needs. This shows you're serious and committed.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Whether it’s resolving issues or simply being friendly, demonstrating your ability to connect with customers will set you apart.
✨Demonstrate Organisational Skills
Since keeping the van and trays tidy is part of the role, think of times when you’ve successfully managed tasks that required organisation. Share these experiences to highlight your attention to detail.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a late delivery or a customer complaint. Practising these scenarios can help you respond confidently and show your problem-solving skills.
