At a Glance
- Tasks: Deliver goods to customers' homes with a smile and excellent service.
- Company: Join Tesco, a leading retailer known for its friendly culture.
- Benefits: Earn from £14.18 per hour with flexible hours and guaranteed minimum shifts.
- Other info: Great team spirit and opportunities to share ideas for improvement.
- Why this job: Be the face of Tesco, making customers happy while driving around your community.
- Qualifications: Must have a valid UK/EU/EEA driving licence and be over 18.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window Days:
- Mon: 19:00 - 23:00
- Tue: 19:00 - 23:00
- Wed: 18:00 - 22:00
- Thu: 09:00 - 18:30
- Sat: 08:00 - 18:00
Pay and Hours:
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Job Summary:
As the face of Tesco out on the road, you will deliver goods to customers' homes and provide excellent service with a smile.
Responsibilities:
- Ensure the van and trays I use are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were my own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customers time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of our customers and embrace change within my store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Share ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications:
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Eligibility:
Only candidates over the age of 18 may apply for this role.
Customer Delivery Driver - Port Glasgow Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting at £14.18 per hour and flexible working hours to suit your lifestyle. Our supportive work culture fosters teamwork and encourages personal growth, ensuring that every delivery driver feels valued and empowered to provide exceptional service to our customers in Port Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Port Glasgow Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle deliveries efficiently.
✨Tip Number 3
Dress the part! Even though you're applying for a driving role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent Tesco well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Delivery Driver - Port Glasgow Extra
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and show us why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving, and connect it back to what we’re looking for in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your skills and experiences that make you a perfect match for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss when you can work and how flexible you are with those hours.
✨Show Off Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Prepare examples of how you've provided excellent service in the past. Think about times you’ve gone above and beyond for a customer!
✨Demonstrate Organisational Skills
This job involves keeping your van tidy and organised. Be prepared to talk about how you manage your time and keep things in order, both in your personal life and at work.
✨Be Ready for Scenario Questions
Expect questions about how you would handle certain situations, like dealing with a late delivery or a customer complaint. Practise your responses so you can show you’re calm, collected, and ready to solve problems on the go.
