At a Glance
- Tasks: Lead a friendly team and ensure excellent customer service in a welcoming café environment.
- Company: Join Tesco Café, where inclusivity and diversity are celebrated.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: We embrace diversity and support various working patterns to fit your lifestyle.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in hospitality and strong people management skills required.
The predicted salary is between 25000 - 30000 £ per year.
We have a great opportunity for a Caf Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafs. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.
As a Caf Manager, you’ll share our commitment to excellent customer service. You’ll manage helpful, eager colleagues in a caf that’s clean, tidy and organised. You’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the caf delivers a service to the high standard we aim for.
Please note that you need to be 18 or over to apply for this role.
- Overseeing the overall running of the caf, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the caf.
- Maximising sales, impact and presentation in the caf, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a caf menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Cafe Manager in Plymouth employer: Tesco Retail
At Tesco Caf, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Cafe Manager, you'll benefit from comprehensive training and development opportunities, ensuring your career growth while leading a passionate team dedicated to delivering exceptional customer service in a welcoming environment. With flexible working options and a commitment to diversity, Tesco Caf is an excellent employer for those seeking a meaningful and rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Caf Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Let your passion for customer service shine through – it’s what makes you stand out!
✨Tip Number 3
Prepare for those interviews! Research common interview questions for Caf Managers and think about how your experience aligns with their needs. Practising your answers will help you feel more confident when it’s time to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from enthusiastic candidates like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Cafe Manager in Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about making every day better for both your team and our customers.
Highlight Your People Management Skills:Make sure to emphasise your experience in leading and developing teams. Talk about how you've inspired colleagues to hit targets and fostered a positive work environment. We’re looking for someone who can lead by example, so don’t hold back on showcasing your leadership style!
Be Organised and Detail-Oriented:In your application, demonstrate your planning and organisational skills. Mention any systems or processes you've implemented in previous roles that improved efficiency or sales. We appreciate candidates who can keep things tidy and organised, just like our cafes!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at Tesco Caf!
How to prepare for a job interview at Tesco Retail
✨Know Your Stuff
Before the interview, make sure you’re familiar with the café's menu and any special offerings. Being able to discuss the food and drinks confidently will show your passion for the role and impress the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to inspire and motivate others, as well as how you’ve handled challenges. This will demonstrate that you can lead by example and create a positive work environment.
✨Be Customer-Centric
Think about times when you went above and beyond for customers. Share these stories during the interview to illustrate your commitment to excellent customer service, which is key for this role.
✨Bring Ideas to the Table
Come prepared with suggestions on how to improve operations or enhance customer experience in the café. This shows initiative and that you’re already thinking about how to contribute positively to the team.
