At a Glance
- Tasks: Lead shifts, support your team, and ensure a fantastic shopping experience for customers.
- Company: Join Tesco, a diverse and inclusive workplace where everyone is welcome.
- Benefits: Earn from £15.59 per hour, with flexible hours and opportunities for growth.
- Other info: Great team atmosphere with opportunities to develop your career.
- Why this job: Be a key player in a fast-paced environment and make a real difference.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 15 - 16 € per hour.
Availability Window:
- Sun 05:30:00-23:15:00
- Mon 05:30:00-23:15:00
- Tue 05:30:00-23:15:00
- Wed 05:30:00-23:15:00
- Thu 05:30:00-23:15:00
- Fri 05:30:00-23:15:00
- Sat 05:30:00-23:15:00
Pay:
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
Hours:
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Responsibilities:
- Work in a fast‑paced retail environment, with bags of variety.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
- Guide and support your colleagues in‑store, ensuring it’s a safe place to work and shop.
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
- Lead from the front, and set a great example for your colleagues in everything you do.
- Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
- Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Making sure the store is always clean, tidy, and well‑presented.
- Supporting managers to coordinate seasonal, community and charity events.
- Contributing to a great team atmosphere, inclusive of everyone.
- Providing great customer service by listening to customers and putting them first in everything you do.
- Keeping the team well‑informed and up to speed on communications, changes, or updates.
- Staying knowledgeable about store performance, looking for ways to improve and simplify operations.
- Coordinating store improvements and removing obstacles that might affect great service.
- Following health and safety routines and procedures, ensuring colleagues do the same.
- Recognising and celebrating colleagues within the team who are providing great service.
- To be a great role model, always giving thoughtful customer service that ensures every customer's needs are met.
- To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
- To be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- To be motivating, so you can inspire your team to deliver beyond expectations.
Eligibility:
Please note that you need to be 18 or over to apply for this role. Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Equal Opportunity:
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.
Tesco Shift Leader - Days - Penrith Express employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting from £15.59 per hour and a commitment to a minimum of 16 guaranteed hours each week. Our inclusive work culture fosters teamwork and personal growth, providing opportunities for employees to develop their skills while ensuring a safe and welcoming environment for both staff and customers in the vibrant Penrith Express location.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Penrith Express
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for the Shift Leader role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Shift Leader - Days - Penrith Express
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. Since the role requires working various shifts, being clear about when you can work will help us see how you fit into our team.
Emphasise Teamwork Skills:As a Shift Leader, you'll be guiding and supporting your colleagues. Use your application to showcase any previous experience in leading teams or working collaboratively, as this is key for us.
Customer Service Focus:We love candidates who put customers first! Share examples of how you've provided great customer service in the past, as this aligns perfectly with what we’re looking for in this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since this role requires shifts from 05:30 to 23:15, be prepared to discuss how your schedule aligns with these hours. Showing flexibility can really impress the hiring team!
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to lead by example. Think of specific instances where you've successfully managed a team or resolved conflicts. Share these examples during your interview to showcase your leadership abilities and how you can motivate others.
✨Customer Service Focus
Tesco values great customer service, so be ready to talk about your approach to ensuring customers leave satisfied. Prepare a few stories that highlight your ability to listen to customers and provide solutions, as this will show you understand the importance of customer experience.
✨Team Atmosphere and Communication
This role is all about creating a positive team environment. Be prepared to discuss how you’ve contributed to team dynamics in the past. Highlight your communication skills and how you keep your team informed and motivated, as this is key to succeeding in the role.
