At a Glance
- Tasks: Lead shifts, support your team, and ensure a fantastic shopping experience for customers.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £15.59 per hour with guaranteed hours and opportunities for growth.
- Other info: Enjoy a supportive atmosphere that values your contributions and ideas.
- Why this job: Be a key player in a fast-paced environment while making a real impact.
- Qualifications: Must be 18+ with a passion for teamwork and customer service.
The predicted salary is between 15 - 16 € per hour.
Availability Window: Sun 12:00‑22:00, Wed 12:00‑23:00, Thu 12:00‑23:00, Fri 12:00‑23:00, Sat 12:00‑23:00.
Pay and Work Hours: Shift Leader rate starts at £15.59 per hour, rising to £16.86 in stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with options for 12 hours for those who prefer fewer.
Responsibilities:
- Work in a fast‑paced retail environment with a wide variety of products.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and ensuring they leave the store with what they came for.
- Look for ways to improve service, including coaching colleagues and giving feedback to the team.
- Guide and support colleagues in‑store, making sure it stays a safe place to work and shop.
- Maintain a great understanding of how the store is performing, and assist managers in delivering actions that help improve store operations.
- Lead from the front, setting a great example for colleagues in everything you do.
- Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
- Support colleagues, ensuring they deliver daily priorities and take regular breaks.
- Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety.
- Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Keep the store clean, tidy, and well‑presented.
- Support managers to coordinate seasonal, community, and charity events.
- Contribute to a great team atmosphere, inclusive of everyone.
- Provide great customer service by listening to customers and putting them first in everything you do.
- Keep the team well‑informed and up to speed on any communications, changes, or updates.
- Stay knowledgeable about store performance, looking for ways to improve and simplify operations.
- Coordinate store improvements, removing obstacles that get in the way of great service.
- Follow health and safety routines and procedures, ensuring colleagues do the same.
- Recognise and celebrate colleagues within the team who provide great service.
- Be a great role‑model by giving thoughtful customer service that meets every customer’s needs.
- Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- Be a clear communicator, using a variety of methods to keep the team well‑informed and up to date.
- Be comfortable taking the lead and overseeing the store in the absence of your manager.
- Be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- Be motivating, inspiring the team to deliver beyond expectations.
- Be curious, always on the lookout for ideas and opportunities to serve customers, communities, and our planet a little better each day.
Qualifications: Must be 18 years or older. Candidates should meet any age and time‑of‑day restrictions applicable for the role.
Commitment to Equality & Inclusion: Diversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Tesco Shift Leader - Days - Lymington High Street Express in Pennington employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Shift Leader at our Lymington High Street Express store, you'll enjoy competitive pay starting at £15.59 per hour, guaranteed hours, and the opportunity to lead a dynamic team in delivering exceptional customer service. With a focus on employee development and a commitment to community engagement, Tesco provides a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Lymington High Street Express in Pennington
✨Tip Number 1
Get to know the store! Before your interview, pop into Tesco and familiarise yourself with the layout and products. This shows you're genuinely interested and helps you chat confidently about how you can improve customer experience.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or helped someone out. Be ready to share these stories during your interview to show how you can motivate and inspire your colleagues.
✨Tip Number 3
Be prepared to discuss customer service! Tesco values great service, so think about times you've gone above and beyond for customers. Share these experiences to highlight your commitment to putting customers first.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the fast-paced retail environment at Tesco.
We think you need these skills to ace Tesco Shift Leader - Days - Lymington High Street Express in Pennington
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any previous experience where you've taken charge or led a team. We want to see how you can inspire and motivate others, just like you'll be doing as a Shift Leader.
Be Customer-Focused:Remember, customer service is key! Use your application to demonstrate how you've gone above and beyond for customers in the past. We love candidates who put customers first and know how to create a great shopping experience.
Keep It Clear and Concise:While we appreciate detail, make sure your application is easy to read. Use bullet points or short paragraphs to get your points across. We want to quickly see why you're the perfect fit for the role!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks like coordinating the team, ensuring customer satisfaction, and maintaining store performance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved service. Highlight how you motivated colleagues and handled challenges, as this will show you're ready to take charge.
✨Emphasise Customer Service
Customer service is at the heart of Tesco's values. Be ready to discuss how you would ensure customers leave satisfied. Think of specific instances where you've gone above and beyond for customers, and be prepared to share these stories during your interview.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle change. Practice responses to scenarios like managing a busy shift or resolving a customer complaint. This will help you feel more confident and articulate during the interview.
