At a Glance
- Tasks: Serve customers with passion, handle queries, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer known for its inclusive culture.
- Benefits: Earn from £13.28 per hour, with guaranteed hours and flexible shifts.
- Other info: Participate in community events and enjoy opportunities for career progression.
- Why this job: Be part of a diverse team, learn new skills, and make customers smile.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 27600 - 30200 € per year.
Availability Window
- Days: Sun 10:00 - 18:00
- Fri 11:00 - 19:00
- Sat 12:00 - 20:00
Pay and Hours
Pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to a minimum of 12.
Responsibilities
- Help to serve our shoppers better every day.
- Meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Know your customers and serve them with passion and pride; giving great natural service.
- Be passionate and knowledgeable about the products and services within the store.
- Put into practice the training received, working safely, effectively and serving customers brilliantly.
- Deal with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately record any customer details and treat this information confidentially.
- Carry out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Record and dispose of waste responsibly, including following food waste and recycling routines.
- Accurately record and process returned items from customers.
- Sign in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Control keys that may be stored at the desk correctly.
- Liaise with Shift Leaders, Managers and Security, communicating clearly.
- Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Work across the store in service, picking and replenishment areas where required.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Be yourself, live our values, make everyone feel welcome and always follow our policies.
Qualifications
- Must be over 18 years old.
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
- Take the initiative and make decisions that are right for customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
Tesco Colleague - Customer Service Desk - Penicuik employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and teamwork. Our colleagues enjoy competitive pay starting at £13.28 per hour, with guaranteed hours and opportunities for career progression, all while working in a vibrant community-focused environment in Penicuik. Join us to not only serve our customers with passion but also to grow personally and professionally in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Penicuik
✨Tip Number 1
Get to know the store! Familiarise yourself with Tesco's products and services before your interview. This shows you're genuinely interested and ready to serve customers with passion.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might deal with complaints or questions. Being prepared will help you shine during the interview and show that you can handle real-life situations.
✨Tip Number 3
Network with current employees! If you know anyone working at Tesco, chat with them about their experiences. They might share insider tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that job!
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Penicuik
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you've gone the extra mile to make someone's day better – it really shows us that you care!
Tailor Your Application:Make sure to customise your application to reflect the specific role at Tesco. Highlight relevant skills and experiences that match the job description, so we can see how you'd fit right in with our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon – we want to understand your experience and skills without having to decipher complicated phrases!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague at the Customer Service Desk entails. Familiarise yourself with the responsibilities listed in the job description, like handling customer complaints and processing returns. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you build rapport and handle difficult situations. This will demonstrate your passion for customer service and your ability to make shoppers leave happy.
✨Dress the Part
First impressions matter! Make sure you arrive looking smart and presentable, as you'll be representing the Tesco brand. Dressing appropriately shows that you take the opportunity seriously and are ready to be a brand ambassador right from the start.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or community events Tesco participates in. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
