At a Glance
- Tasks: Serve customers, manage deliveries, and ensure a smooth store operation.
- Company: Join Tesco, a leading retailer with a focus on customer service.
- Benefits: Earn from £13.28 per hour, with night premiums and flexible hours.
- Other info: Great opportunities for career growth and community involvement.
- Why this job: Be part of a diverse team and make a real difference in customer experiences.
- Qualifications: Passion for service, teamwork skills, and a friendly attitude.
The predicted salary is between 13.28 - 13.28 £ per hour.
Availability Window
- Days: Thu, Fri, Sat
- From time: 22:00:00
- To time: 07:00:00 (Thu, Fri), 04:00:00 (Sat)
Salary and Pay Rate
- Starts from £13.28 per hour; increases to £14.55 for stores within the M25.
- Night premium £2.35 per hour for hours between midnight and 6am.
- Additional payments may apply depending on location.
Working Hours
- Minimum 16 guaranteed hours per week, but options available for fewer, down to a minimum of 12 hours.
Job Description
Customers are at the heart of everything we do. This role supports a team of colleagues to provide excellent service, work across the store in service, picking and replenishment areas, deliver safe and efficient service, and run daily operations including receiving deliveries.
Responsibilities
- Help serve shoppers every day
- Meet great people, learn new things and be part of a diverse team
- Choose a role that provides stability or flexibility suitable for lifestyle and career progress
- Know customers and serve them with passion and pride, giving natural service
- Be passionate and knowledgeable about products and services within the store
- Work across service, picking, and replenishment areas where required
- Apply training to work safely, effectively and deliver excellent customer service
- Make decisions that are right for customers and deliver store routines at the right time
- Participate in seasonal, community and charity events, creating an inclusive atmosphere
- Understand store performance and contribute to service and sales, reduce waste and shrink and deliver profit
- Handle products with care to maintain quality
- Act as a brand ambassador, living our values, making everyone feel welcome and following policies
- Accept deliveries into the store when required
Qualifications & Requirements
- A passion for delivering great service, greeting customers with a smile, serving them with pride
- The ability to build rapport with customers, ensuring a memorable shopping experience
- Initiative and decision making in service of customers
- Teamwork and open communication
- Build relationships with colleagues for team spirit, having fun and celebrating success
- Punctuality, well presented and ready to be a brand ambassador
Legal Requirements
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. Must have passed school leaver’s age. For specific age requirements, consult relevant national guidelines. Applicants over 18 are accepted only if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wines and spirits, counters, bakery, and driving roles.
Tesco Colleague Nights - Norwich Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every colleague's contribution. With competitive pay rates starting from £13.28 per hour, flexible working hours, and opportunities for personal growth, our Norwich Extra store is the perfect place to build a rewarding career while enjoying the camaraderie of a diverse team. Join us in delivering exceptional service to our customers and be part of a company that truly cares about its people and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague Nights - Norwich Extra
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Tesco Retail, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Tesco Colleague Nights - Norwich Extra
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Tesco Retail that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Tesco Retail will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Tesco Retail and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Tesco Retail
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Tesco Retail, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Tesco Retail!
