At a Glance
- Tasks: Deliver smiles and groceries while building relationships with customers.
- Company: Join Tesco, a leading retailer known for its customer-first approach.
- Benefits: Earn from £14.18 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Embrace inclusivity and grow your career with us!
- Why this job: Make a difference in your community while enjoying a dynamic work environment.
- Qualifications: Must have a valid UK/EU/EEA driving licence and a passion for customer service.
The predicted salary is between 14 - 15 £ per hour.
Availability Window
- Days: Sun 09:00 - 19:00
- Thu 08:00 - 18:00
- Fri 19:00 - 23:00
- Sat 08:00 - 17:00
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
Responsibilities:
- I ensure the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
Additional Responsibilities and Qualifications:
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Commitment to Accessibility and Inclusion:
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Customer Delivery Driver - Norwich Harford Bridge Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Norwich a competitive starting pay of £14.18 per hour, with opportunities for flexible hours and guaranteed minimum shifts. Our inclusive work culture fosters teamwork and personal growth, allowing you to build meaningful relationships with customers while delivering exceptional service. Join us to be part of a company that values your contributions and supports your career development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Norwich Harford Bridge Superstore
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and driving experience, as these are key for the Customer Delivery Driver role.
✨Tip Number 3
Dress the part! Even though it’s a driving job, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Delivery Driver - Norwich Harford Bridge Superstore
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you connect with customers and ensure they have a great experience, just like we do at StudySmarter!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Tailor Your Application:Make sure to customise your application for the Customer Delivery Driver role. Mention specific responsibilities from the job description that resonate with your skills and experiences. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability for the role. Since the job requires specific time slots, be ready to discuss when you can work and how flexible you are. This shows that you’re serious about the position and willing to meet their needs.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or resolved an issue effectively.
✨Demonstrate Team Spirit
This role involves working closely with colleagues, so be prepared to talk about your experience in team settings. Share examples of how you’ve collaborated with others to achieve a common goal or improved a process together.
✨Be Ready for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with customer complaints. Think through scenarios where you had to adapt quickly or solve problems on the spot, as this will show your ability to handle the dynamic nature of the job.
