At a Glance
- Tasks: Deliver groceries and interact with customers, ensuring a smooth shopping experience.
- Company: Join Tesco, a leading brand known for its customer service and community spirit.
- Benefits: Earn £14.18 to £15.45 per hour, with guaranteed hours and flexible shifts.
- Other info: Dynamic role with opportunities to build relationships and improve customer experiences.
- Why this job: Be your own boss on the road while making a positive impact in your community.
- Qualifications: Must have a valid UK/EU/EEA driving licence with minimal penalty points.
The predicted salary is between 29500 - 30500 £ per year.
Pay starts at £14.18 an hour and increases to £15.45 for stores inside the M25. Minimum guaranteed hours are 16 per week, with a minimum of 12 possible for those who want fewer hours.
Availability Window:
- Sun: 13:00‑23:00
- Mon: 19:00‑23:00
- Fri: 19:00‑23:00
- Sat: 15:30‑23:00
Role Overview:
As a Customer Delivery Driver at Tesco, you are the face of our brand on the road. You deliver groceries from Lands' End to John O'Groats, interacting with customers daily. The job is varied, physical and rewarding – you’re essentially your own boss with support from managers and colleagues.
Responsibilities:
- Ensuring the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.' Act quickly to respond to the changing needs of our customers and embrace change within my store. Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me. Share ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications:
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Customer Delivery Driver - Norwich Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting at £14.18 per hour with opportunities for growth and development within a supportive team environment. Our work culture emphasises teamwork, customer engagement, and flexibility, allowing you to balance your personal and professional life while making a meaningful impact in the community of Norwich.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Norwich Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for delivery drivers and rehearse your answers. Focus on your customer service skills and how you handle challenges on the road.
✨Tip Number 3
Dress the part! Even though you're applying for a driving role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and respect the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Delivery Driver - Norwich Extra
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff about why you’d be a great fit for us at Tesco.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Delivery Driver at Tesco entails. Familiarise yourself with the responsibilities, like ensuring the van is tidy and communicating with customers about their orders. This will show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a delivery driver, you'll be interacting with customers daily. Prepare examples of how you've built relationships or handled difficult situations in the past. Highlighting your warm and welcoming nature will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to adapt quickly or solve problems on the job. Whether it’s dealing with a late delivery or a customer complaint, showcasing your ability to think on your feet will impress the interviewers.
✨Be Ready for Practical Questions
Expect questions about road safety, vehicle maintenance, and customer service. Brush up on your knowledge of these areas, as they are crucial for the role. Being prepared will help you answer confidently and demonstrate your suitability for the position.
