At a Glance
- Tasks: Deliver groceries with a smile while building relationships with customers.
- Company: Join Tesco, a leading retailer committed to customer satisfaction.
- Benefits: Earn from £14.18 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Embrace a diverse and inclusive workplace where everyone is welcome.
- Why this job: Enjoy a hands-on role that offers variety and independence every day.
- Qualifications: Must have a valid driving licence and flexible availability.
The predicted salary is between 29500 - 30500 € per year.
Availability Window: Sun 18:00 – 23:00, Mon 18:00 – 23:00, Tue 18:00 – 23:00, Thu 18:00 – 23:00, Fri 18:00 – 23:00, Sat 18:00 – 23:00
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this as well.
About the Role: Customers are at the heart of everything we do. As the face of Tesco out on the road, you will deliver from Lands' End to John O'Groats, meeting and talking to different customers in their homes every day. This role is about more than just driving: it is about helping others and delivering great service with a smile. It’s hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you will feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
Key Responsibilities:
- Ensure the van and trays are clean, tidy and organised.
- Leave the back yard clean, tidy and clear of rubbish, picking up litter as you see it.
- Wash trays as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code items and substitutions, and offer a refund for anything they are unhappy with.
- Take care of products and deliveries as if they were your own.
- Explain to the customer that they will not be charged more for their substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure the store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
- Share ideas with your Manager and other colleagues on how you can improve the store for customers.
Qualifications:
- A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Have a minimum of 12 hours of flexible availability each week.
Our Commitment: Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is to serve our customers, communities and planet a little better every day. We believe in acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet. Diversity, equity and inclusion (DEI) are at the core of our people strategy. Whoever you are and whatever your background, you will always be represented and can be yourself at work – everyone is welcome. We welcome chats about flexible working. Whether you are starting your career, looking for freedom, caring for a loved one or adjusting to a life-changing moment, we will discuss how we can support you during your application. We are proud to be an accredited Disability Confident Leader and are committed to an inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please refer to our website.
To be considered for this role you must be at least 18 years old and able to work before 6:15 a.m. or after 9:45 p.m. or in roles that involve the warehouse, beer, wine, spirit, counter or bakery sections.
Customer Delivery Driver - Durham Extra in North East employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Durham a competitive starting pay of £14.18 per hour, with opportunities for flexible hours and guaranteed minimum shifts. Our supportive work culture fosters teamwork and personal growth, ensuring that every employee feels valued and empowered to deliver exceptional service while balancing their personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Durham Extra in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for delivery drivers, like how you handle customer complaints or manage your time on the road.
✨Tip Number 3
Show off your personality! When you're out there delivering, remember that it's not just about the job; it's about building relationships. Be friendly and approachable, and let your passion for customer service shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find all the latest roles and updates directly from us, making your job search a breeze.
We think you need these skills to ace Customer Delivery Driver - Durham Extra in North East
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving, and how it aligns with our values at Tesco.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires working evenings, be ready to discuss how your schedule aligns with the required hours. This shows you're committed and flexible.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering great service with a smile.
✨Demonstrate Team Spirit
Since teamwork is essential, come prepared to talk about how you’ve collaborated with colleagues in previous roles. Highlight any experiences where you helped create a positive team environment or supported others.
✨Be Ready for Practical Questions
Expect questions that assess your driving skills and safety awareness. Brush up on road safety regulations and be ready to discuss how you would handle various delivery scenarios, like dealing with late arrivals or customer complaints.
