At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a community-focused culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Key Skills
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Newcastle upon Tyne employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Shift Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while contributing to a community-focused atmosphere. With a commitment to customer satisfaction and employee well-being, One Stop offers a unique chance to make a meaningful impact in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Shift Leader role and rehearse your responses. Focus on your experience with teamwork, customer service, and problem-solving. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully coordinated a team or improved service in a previous role. Highlighting your hands-on approach will resonate well with the hiring team at One Stop.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm and helps you gauge if One Stop is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Shift Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in putting customers first. We want to see how you've gone the extra mile to ensure a great shopping experience, so share specific examples that demonstrate your customer service skills.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills. This helps us see how you fit into our fast-paced environment.
Highlight Teamwork Experience:As a Shift Leader, you'll be coordinating a team, so it's essential to showcase your teamwork skills. Share instances where you've successfully worked with others to achieve a common goal or overcome challenges together.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be guiding a team, so be ready to share examples of your leadership experience. Think about times when you've successfully managed a team or resolved conflicts. Highlight your ability to coach and motivate others, as this is crucial for the position.
✨Prepare for Customer Scenarios
Customer service is at the heart of One Stop's operations. Be prepared to discuss how you would handle various customer situations. Think of examples where you've gone above and beyond to ensure customer satisfaction, and be ready to explain how you would adapt your service to meet different needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, how success is measured in the store, or what challenges the store is currently facing. This not only gives you valuable information but also demonstrates your proactive approach.
