At a Glance
- Tasks: Deliver groceries with a smile and ensure customer satisfaction.
- Company: Join Tesco, a leading retailer committed to community and customer service.
- Benefits: Earn £14.18 per hour, flexible hours, and job stability.
- Other info: Embrace diversity and enjoy a supportive team environment.
- Why this job: Be the face of Tesco, making a real difference in customers' lives.
- Qualifications: Must have a valid UK driving licence and be over 18.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window
- Sun: 13:00‑23:00
- Mon: 19:00‑23:00
- Fri: 08:00‑12:00
- Sat: 08:00‑18:00
Pay and Hours
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; it increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week to new colleagues, with the option to work fewer hours down to a minimum of 12. Your contracted hours will be scheduled within the availability windows above, and you will receive three weeks' notice of exact shift times.
About the Role
Customers are at the heart of everything we do. As the face of Tesco on the road, you deliver goods from Lands' End to John O'Groats and interact with customers’ homes daily. The role is more than driving—it’s about helping others and delivering great service with a smile. It is hands‑on, physical and full of variety. No two shifts are ever the same, and you will feel like your own boss while a team of Managers and colleagues at base supports you when needed. We welcome anyone looking for flexibility, job stability, or a new career direction.
Responsibilities
- I ensure the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications
A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Diversity & Inclusion
Our core purpose is to serve customers, communities and the planet a little better every day. We are committed to diversity, equity and inclusion, and everyone’s welcome at Tesco. We listen to flexible working needs and welcome applicants with varying life circumstances. We are proud to have been accredited Disability Confident Leader and provide an inclusive recruitment process.
Important Information
Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and other driving roles. In occasions of high volumes of applicants, some roles may close earlier than the advertised end date. We will only offer individual feedback to candidates who attend an interview.
Customer Delivery Driver - Newcastle Upon Tyne Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Newcastle Upon Tyne a competitive starting pay of £14.18 per hour, with guaranteed hours and flexible scheduling to suit your lifestyle. Our supportive work culture fosters teamwork and personal growth, ensuring that every driver feels valued and empowered to deliver exceptional service while building meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Newcastle Upon Tyne Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your experiences align with the role of a Customer Delivery Driver. We want to hear about your customer service skills and how you handle challenges on the road.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Tesco values warm and welcoming interactions, so don’t be afraid to show your enthusiasm for helping customers and working as part of a team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Delivery Driver - Newcastle Upon Tyne Extra
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about delivering great service with a smile!
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the job. This will help us see your strengths quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability windows before the interview. Tesco values flexibility, so be ready to discuss how your schedule aligns with their needs. This shows you're serious about the role and can adapt to their requirements.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The role involves keeping the van tidy and organised. Be ready to talk about how you manage your time and keep things in order. You could mention any previous experience where organisation was key to your success, whether in a job or personal project.
✨Emphasise Team Spirit
Tesco values teamwork, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal. This will show that you understand the importance of building relationships in the workplace.
