At a Glance
- Tasks: Serve customers with passion, handle feedback, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer known for its diverse and inclusive team.
- Benefits: Earn from £13.28 per hour, with guaranteed hours and flexible shifts.
- Other info: Be part of a supportive team in a dynamic retail environment.
- Why this job: Gain valuable experience, meet new people, and enjoy career progression opportunities.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to learn.
The predicted salary is between 27600 - 28800 € per year.
Availability Window
- Days: Sun 10:00 - 18:00
- Fri 11:00 - 19:00
- Sat 12:00 - 20:00
Pay and Hours
Pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to a minimum of 12.
Responsibilities
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Passionate and knowledgeable about the products and services within my store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
Tesco Colleague - Customer Service Desk - Penicuik in Midlothian employer: Tesco Retail
Tesco is an excellent employer that values its colleagues by offering competitive pay starting at £13.28 per hour, with guaranteed hours and flexible scheduling to suit your lifestyle. Our inclusive work culture fosters personal growth and development, allowing you to learn new skills while being part of a diverse team dedicated to providing exceptional customer service in the Penicuik community.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Penicuik in Midlothian
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving shoppers, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent Tesco well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Penicuik in Midlothian
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping customers and making their shopping experience enjoyable.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your skills align with what we’re looking for at Tesco!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Desk role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Tesco.
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco colleague at the Customer Service Desk entails. Familiarise yourself with the responsibilities listed in the job description, like serving customers and handling complaints. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully dealt with customers in the past. Think of specific situations where you provided excellent service or resolved complaints effectively. This will show that you can handle the challenges of the job with confidence.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy customer. Practise your responses to these types of questions, focusing on how you would use your training and skills to ensure customer satisfaction. This will highlight your problem-solving abilities and commitment to great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
