At a Glance
- Tasks: Deliver groceries with a smile while building relationships with customers.
- Company: Join Tesco, a leading retailer known for its commitment to customer service.
- Benefits: Earn from £14.18 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of Tesco, making a real difference in customers' lives every day.
- Qualifications: Must have a valid UK driving licence and a passion for customer service.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window
- Days: Sun 13:00 – 23:00, Tue 17:00 – 23:00, Sat 17:00 – 23:00
Pay & Hours
- Rate of pay starts from £14.18 an hour; increases to £15.45 for stores inside the M25.
- New colleagues are offered a minimum of 16 guaranteed hours per week but can work fewer hours down to a minimum of 12.
- We schedule your contracted hours within these windows and provide three weeks’ notice of your shifts.
- We support flexibility – if your availability aligns closely with the advertised times, we still want to hear from you.
About the Role
Customers are at the heart of everything we do. As the face of Tesco on the road, you deliver from Lands’ End to John O’Groats, meeting and talking to customers in their homes daily. The role is more than driving – it’s about helping others and delivering great service with a smile. It’s hands-on, physical and varied. No two shifts are the same. You’ll feel like your own boss while supported by a team of managers and colleagues back at base.
Responsibilities
- Ensure the van and trays are clean and tidy.
- Leave the back yard clean, tidy and clear of rubbish, picking up litter as seen.
- Wash trays as part of the tray wash process.
- Load the van as required, checking roadworthiness.
- Communicate with customers about order changes, substitutions, and refunds for any dissatisfaction.
- Handle products/deliveries as if they were your own.
- Explain to customers that substitutions are free of charge.
- Deliver during the customer’s time slot.
- Call the customer before arriving if early.
- Notify the store/centre if running 30+ minutes late.
- Build relationships with colleagues to create team spirit.
- Be warm and welcoming, taking time to understand customers and say Thank you.
- Respond quickly to changing customer needs and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, balancing home and work.
- Share ideas with your manager and colleagues on how to improve the store for customers.
Qualifications
- A valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.
Diversity, equity, and inclusion are core values at Tesco – we welcome everyone regardless of background.
We are an accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process.
Customer Delivery Driver - Maldon Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting from £14.18 per hour and a minimum of 16 guaranteed hours per week, with flexibility to suit your lifestyle. Our work culture is built around customer service and teamwork, where you can develop meaningful relationships with both customers and colleagues while enjoying the variety of each shift. With a strong commitment to diversity, equity, and inclusion, as well as opportunities for personal growth, Tesco in Maldon is not just a job; it's a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Maldon Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for delivery drivers and rehearse your answers. Focus on your customer service skills and how you handle challenges on the road – it’ll help you feel more confident when it’s time to shine.
✨Tip Number 3
Be yourself! When you’re chatting with the interviewers, let your personality shine through. They want to see how you’d fit into the team, so don’t be afraid to show your enthusiasm for delivering great service and building relationships with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status and find out about other roles that might suit you. Let’s get you on the road to success!
We think you need these skills to ace Customer Delivery Driver - Maldon Extra
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about connecting with customers, so show us how you’d bring that friendly vibe.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. This shows you're flexible and committed.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Demonstrate Your Driving Experience
Since a valid driving licence is essential, be prepared to talk about your driving history. Highlight any relevant experience, especially if you've handled deliveries before. This will reassure them of your capability on the road.
✨Emphasise Team Spirit
This role involves working closely with colleagues, so be ready to discuss how you build relationships and contribute to a positive team environment. Share examples of teamwork from previous jobs to illustrate your collaborative spirit.
