At a Glance
- Tasks: Deliver groceries with a smile and keep your van tidy while building customer relationships.
- Company: Join Tesco, a leading retailer known for its supportive and flexible work culture.
- Benefits: Earn from £14.18 per hour, with opportunities for more based on location and guaranteed hours.
- Other info: Flexible hours available, with a minimum of 12 hours per week.
- Why this job: Be part of a team that values your input and helps you grow while making customers happy.
- Qualifications: Must have a valid UK/EU driving licence and be over school leaving age.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window:
- Sun: 09:00 - 21:00
- Mon: 14:00 - 19:00
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Responsibilities:
- Ensure the van and trays I use are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were my own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customers time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of our customers and embrace change within my store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Share ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications:
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Tesco will only recruit individuals who have passed the school leaver’s age.
- We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
Customer Delivery Driver - Wembley Extra in London employer: Tesco Retail
As a Customer Delivery Driver at our Wembley Extra location, you'll enjoy a competitive starting pay of £14.18 per hour, with the potential to earn up to £15.45 for those within the M25. We pride ourselves on fostering a flexible work culture that values your time and commitments, offering guaranteed hours and the opportunity for personal growth within a supportive team environment. Join us to be part of a dynamic workplace where your contributions are recognised and appreciated, making every delivery a meaningful experience for both you and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Wembley Extra in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Do a mock interview with a friend or family member. Focus on common questions for delivery drivers, like handling customer complaints or managing time effectively.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities and teamwork. We want to see how you can contribute to our store!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver - Wembley Extra in London
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to know when you can work, so if your schedule is a bit different from what we’ve listed, don’t worry! Just let us know, and we’ll see how we can make it work.
Be Personable:Since this role involves interacting with customers, it’s important to show off your friendly side. Use a warm tone in your application and share any experiences where you’ve gone the extra mile for someone. We love that kind of spirit!
Highlight Your Driving Skills:Don’t forget to mention your driving experience! Make sure to include details about your valid UK/EU/EEA driving licence and any relevant driving history. We’re looking for safe and reliable drivers, so this is key.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability and how it aligns with the company's needs. They appreciate flexibility, so if you can work slightly outside the advertised times, mention that during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively, especially when dealing with changes or issues with orders, as this is crucial for a Customer Delivery Driver.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve worked well in teams before. The company values building relationships with colleagues, so share experiences where you contributed to a positive team environment.
✨Emphasise Your Attention to Detail
Talk about your organisational skills and how you ensure everything is tidy and clean, whether it's your van or the delivery process. This role requires a keen eye for detail, so give specific examples of how you maintain high standards.
