At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a dynamic work atmosphere.
- Why this job: Be part of a team that values your input and helps create a welcoming shopping experience.
- Qualifications: No specific qualifications needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Leyburn employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and customer satisfaction makes us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Leyburn
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions and feedback during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you provided excellent service or improved a process. This will show that you’re not just talking the talk but have the experience to back it up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re genuinely interested in joining the One Stop team.
We think you need these skills to ace One Stop - Customer Service Assistant in Leyburn
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills:Highlight the skills that make you a great fit for the role. Whether it's your ability to handle payments, stock shelves efficiently, or keep the store tidy, be specific! Use examples from your past experiences to back up your claims.
Keep It Professional but Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone, but avoid slang or overly informal language. We want to get a sense of your personality while still knowing you're serious about the job.
Apply Through Our Website:Make sure to submit your application through our website. It's the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to jump into the fast-paced retail environment!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the day-to-day tasks like stocking shelves, processing payments, and maintaining store appearance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or received positive feedback. This will show that you truly value customer satisfaction, which is at the heart of what One Stop does.
✨Emphasise Teamwork and Safety
Since you'll be working in a fast-paced environment, highlight your ability to work well in a team and follow safety procedures. Be ready to discuss how you’ve contributed to a safe and organised workplace in previous roles, as this aligns with One Stop's commitment to safety and teamwork.
✨Be Yourself and Live the Values
One Stop values authenticity and inclusivity, so don’t be afraid to let your personality shine through during the interview. Share your passion for retail and how you can contribute to creating a welcoming atmosphere for both customers and colleagues. This will resonate well with the interviewers.
