At a Glance
- Tasks: Serve customers with passion, support team spirit, and ensure a great shopping experience.
- Company: Join Tesco, a diverse team that values inclusivity and community.
- Benefits: Earn £13.28 per hour, with night premium and flexible hours to suit your lifestyle.
- Other info: Enjoy a fun work environment with opportunities for career growth and development.
- Why this job: Make a real impact in your community while gaining valuable experience and skills.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 13 - 15 € per hour.
Availability Window: Days from time to time – Mon 22:00:00‑06:00:00, Tue 22:00:00‑06:00:00, Wed 22:00:00‑06:00:00.
Pay and Hours: £13.28 per hour (starting rate). Stores within the M25 pay £14.55 per hour. A night premium of £2.35 per hour applies for hours worked between midnight and 6 am. Additional payments may apply depending on location. The role offers a minimum guarantee of 16 hours per week. If you prefer fewer hours (minimum 12), we will consider your application. Shifts will be scheduled within the advertised availability windows. You will receive three‑week notice of your exact shifts.
Responsibilities
- Help to serve shoppers better every day.
- Meet great people, learn new things, and be part of a diverse team where everyone is welcome.
- Provide stability or flexibility to suit your lifestyle and support career progress.
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Passionate and knowledgeable about the products and services within the store.
- Work across the store in service, picking and replenishment areas where required.
- Apply the training you have received to work safely, effectively, and serve customers brilliantly.
- Make decisions that are right for customers, delivering routines in store that meet their needs at the right time.
- Take part in seasonal, community and charity events to create a great inclusive atmosphere.
- Be knowledgeable about the store’s performance, understand the part you play, and help drive service and sales, reduce waste and shrink, and deliver profit.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Live the values, make everyone feel welcome, and always follow policies.
- Accept deliveries into the store when required.
- Greeting customers with a smile and serving them with pride.
- Build rapport with customers so they leave experiencing a great shopping trip.
- Take the initiative and make decisions that are right for customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create team spirit, have fun, and celebrate success.
- Be on time, well presented, and ready to be a brand ambassador.
Qualifications & Requirements
- Applicants must be over 18 years of age.
- For roles requiring work before 6:15 am, after 9:45 pm, or in specific areas such as the warehouse, beer, wine, spirit, counters, bakery, and driving, the applicant must be over 18.
- School leaver age requirements apply where relevant.
- Experience or passion for delivering great customer service.
- Strong communication and team‑working skills.
- Ability to build rapport and make customers feel welcome.
- Initiative and judgment to make customer‑centric decisions.
- Knowledge of store processes and a willingness to uphold safety and service standards.
Tesco Colleague Nights - Lerwick employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and teamwork. Our Lerwick location provides flexible hours, competitive pay, and opportunities for career growth, all while allowing you to engage with the community through various events. Join us to be part of a team that is passionate about delivering exceptional service and making every customer feel welcome.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague Nights - Lerwick
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they treat their customers. This will help you show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role, especially around customer service and teamwork.
✨Tip Number 3
Dress to impress! Even though it’s a night shift, showing up well-presented can make a great first impression. It shows you care about the role and are ready to represent Tesco as a brand ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Colleague Nights - Lerwick
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering great customer service. Share any experiences that highlight your ability to connect with customers and make their shopping experience memorable.
Be Clear About Your Availability:Since this role has specific shift times, make sure to clearly state your availability in your application. We want to know when you can work, so don’t hold back on sharing your preferred hours!
Highlight Teamwork Skills:We value teamwork at Tesco, so mention any past experiences where you’ve worked well with others. Whether it’s in a job or a group project, showing that you can collaborate effectively will make your application stand out.
Apply Through Our Website:To make the process smoother, we encourage you to apply through our website. It’s straightforward and ensures your application goes directly to us, making it easier for you to join our team!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Tesco Colleague. Familiarise yourself with the store's values and how they relate to customer service. This will help you demonstrate your passion for the role and show that you're ready to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer service, think of specific examples from your past experiences where you've excelled in this area. Be prepared to discuss how you’ve built rapport with customers and made their shopping experience enjoyable.
✨Be Ready to Talk Teamwork
Team spirit is key at Tesco, so come prepared to share examples of how you've worked well within a team. Highlight any experiences where you’ve collaborated with others to achieve a common goal or overcome challenges together.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows that you respect the opportunity and are serious about the role. Plus, being punctual reflects the reliability that Tesco values in its colleagues.
