At a Glance
- Tasks: Lead a friendly team and ensure excellent customer service in a welcoming café environment.
- Company: Join Tesco Café, a diverse and inclusive workplace that values every individual.
- Benefits: Flexible working options, career development opportunities, and a supportive team culture.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by creating a positive experience for customers and your team.
- Qualifications: Experience in hospitality and strong people management skills are essential.
The predicted salary is between 28000 - 31200 £ per year.
About the role
We have a great opportunity for a Caf Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafs.
With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team.
You’ll make every day a little better for the team, so they can do the same for our customers.
As a Caf Manager, you’ll share our commitment to excellent customer service.
After all, no one tries harder for customers than we do.
You’ll manage helpful, eager colleagues in a caf that’s clean, tidy and organised.
And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to.
In short, you’ll be making sure everything is safe, legal and that the caf delivers a service to the high standard we aim for.
Please note that you need to be 18 or over to apply for this role.
Key Responsibilities
- Overseeing the overall running of the caf, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the caf.
- Maximising sales, impact and presentation in the caf, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a caf menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
Qualifications
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
- Personal Skills
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves.
In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide.
Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us.
That’s why at Tesco, we always welcome chats about flexible working.
Some people are at the start of their careers, some want the freedom to do the things they love.
Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.
So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
- For further information on the accessibility support we can offer,
- #J-18808-Ljbffr
Cafe Manager in Leicester employer: Tesco Retail
Tesco Retail in Ipswich is an excellent employer that values its team members by offering flexible working hours and a supportive work culture. With a focus on employee growth and development, colleagues are encouraged to thrive in a diverse environment while providing outstanding customer service. Joining Tesco means being part of a great team that prioritises both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tesco Retail. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tesco Retail
Don't be shy about reaching out to Tesco Retail directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tesco Retail and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tesco Retail
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
