At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive company that values every individual.
- Benefits: Earn £13.70 per hour, with guaranteed hours and flexible working options.
- Other info: Enjoy a fun, team-focused environment with opportunities for growth.
- Why this job: Make a real impact by helping customers find the right mobile solutions.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 13 - 14 £ per hour.
Availability Window
- Days: Sun 10:00 - 18:00
- Mon 10:00 - 19:00
- Tue 12:00 - 17:00
- Sat 10:00 - 07:00
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
Responsibilities:
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Company Values:
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome. We’re also open to conversations about flexible working. Talk to us during your application about how we can support you. Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
Tesco Colleague - Phone Shops - Kirkwall employer: Tesco Retail
Tesco is an excellent employer that prioritises a supportive and inclusive work culture, offering competitive pay starting at £13.70 per hour with guaranteed minimum hours. Employees benefit from flexible working arrangements, opportunities for personal growth, and a commitment to diversity, ensuring everyone feels valued and represented. Working in Kirkwall, you'll be part of a team that celebrates success together while delivering exceptional service to customers in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Kirkwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and mission. This will help you connect your answers to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork, as these are key for the Phone Shop role.
✨Tip Number 3
Be yourself! Tesco values diversity and inclusion, so don’t be afraid to show your personality during the interview. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tesco team. Don’t hesitate – if you think you fit the bill, go for it!
We think you need these skills to ace Tesco Colleague - Phone Shops - Kirkwall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and tech. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Tesco Colleague. Highlight any relevant experience you have in customer service or tech support, and show us how you can contribute to our team and values.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so get to the heart of what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company values right there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if your schedule aligns with their needs, highlight that. Be ready to discuss how you can fit into their shift patterns.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve helped customers solve problems or made their experience better. This will demonstrate your passion for delivering great service.
✨Understand the Role
Familiarise yourself with the responsibilities of a Phone Shop Colleague. Be ready to discuss how you would assist customers with tech queries and product recommendations. Showing that you understand the role will impress the interviewers.
✨Emphasise Teamwork
Tesco values a positive, team-focused approach. Be prepared to talk about your experiences working in teams and how you celebrate success together. Highlighting your ability to communicate openly and work well with colleagues will show you’re a great fit.
