At a Glance
- Tasks: Support the Customer Service Supervisor and ensure exceptional service for all customers.
- Company: Join a dynamic team at Booker, committed to inclusivity and customer satisfaction.
- Benefits: Gain valuable experience, develop communication skills, and work in a fast-paced environment.
- Other info: Great opportunity for career growth in a supportive and energetic workplace.
- Why this job: Be the face of our store and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 20000 - 25000 € per year.
You will support the Customer Service Supervisor to ensure that our customers’ needs are exceeded at all times. This will involve dealing with customers on reception, settling invoices at pay points, providing fast and efficient service on our checkouts, and collaborating with other members of the store team in various departments.
Responsibilities
- Support the Customer Service Supervisor in all duties.
- Ensure that all customer account due diligence is accurate and up-to-date.
- Provide an environment where fast and efficient service is delivered.
- Take ownership of the customer service operation in the absence of the Supervisor.
- Lead from the front and prioritise workload effectively.
- Maintain great communication with customers and other areas of store operation.
Key Traits and Skills
- Excellent eye for detail, especially with administrative duties.
- Dynamic, energetic, and driven to deliver fast and efficient service.
- Strong communication skills.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. Booker is a Disability Confident Committed Leader and we commit to providing a fully inclusive and accessible recruitment process. For further information on accessibility support, please contact recruitment@bookergroup.com. We do not accept applications from individuals below the age of 18 for required shift times or roles mentioned above.
Front of House Co-ordinator in Kettering employer: Tesco Retail
At Booker, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. As a Front of House Co-ordinator, you will benefit from opportunities for personal growth and development while working in a dynamic environment that prioritises customer satisfaction. Our commitment to inclusivity and accessibility ensures that every employee feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Co-ordinator in Kettering
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and your ability to deliver fast and efficient service.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated excellent customer service or teamwork. This will help you stand out and show that you can take ownership of the customer service operation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Co-ordinator in Kettering
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your ability to deliver fast and efficient service.
Be Detail-Oriented:Since attention to detail is key for this role, don’t forget to mention any relevant administrative tasks you've handled. We love candidates who can keep things organised and accurate, so let us know how you’ve excelled in this area.
Communicate Clearly:Strong communication skills are a must! When writing your application, be clear and concise. We appreciate candidates who can express their thoughts effectively, so make sure your writing reflects that.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Co-ordinator. Familiarise yourself with customer service principles and think about how you can exceed customer expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer interactions or collaborated with team members. This will demonstrate your ability to maintain great communication in a busy environment.
✨Demonstrate Your Attention to Detail
Given the emphasis on accuracy in administrative duties, be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether it was in managing customer accounts or handling invoices. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're proactive and genuinely interested in how you can contribute to the team, making a positive impression on your interviewers.
