At a Glance
- Tasks: Deliver smiles and groceries while building relationships with customers on the road.
- Company: Join Tesco, a leading retailer known for its customer-first approach.
- Benefits: Earn £14.18 per hour, guaranteed hours, and enjoy flexible shifts.
- Other info: Great team spirit and opportunities to share ideas for improvement.
- Why this job: Make a difference in your community while enjoying a dynamic driving role.
- Qualifications: Must be 18+, hold a valid driving licence, and have a passion for customer service.
The predicted salary is between 29400 - 29400 € per year.
Customers are at the heart of everything. As the face of Tesco out on the road, you deliver from Lands' End to John O'Groats, meeting and helping customers at home every day. The role is more than just driving: it's about helping others and delivering service with a smile.
Availability Window
- Sunday 12:45 – 22:45
- Tuesday 16:00 – 20:00
- Saturday 08:45 – 18:45
Pay
The starting hourly rate is £14.18; for stores inside the M25 it increases to £15.45. Additional payments may apply depending on location.
Guaranteed Hours
New colleagues are offered a minimum of 16 guaranteed hours per week, with a flexible lower limit of 12 hours.
Responsibilities
- Keep the van and trays clean and tidy.
- Leave the back yard clean, tidy, and clear of rubbish, picking up litter as seen.
- Wash trays as part of the tray wash process.
- Load the van as required and check its roadworthiness.
- Inform customers of any changes to their order, including short code items and substitutions, and offer refunds for items they are unhappy with.
- Treat products and deliveries as if they were your own.
- Explain to the customer that no additional charge will be applied for substitutions.
- Deliver during the customer's scheduled time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 minutes or more late.
- Build relationships with colleagues to create team spirit.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to changing customer needs and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work for balance.
- Share ideas with managers and colleagues on how to improve the store for customers.
Qualifications
Valid UK, EU, or EEA driving licence (Full or Automatic only) held for at least 12 months with no more than 3 penalty points.
Requirements
Applicants must be at least 18 years old. Applicants working before 6:15 am or after 9:45 pm, or in roles such as warehouse, beer/wine/spirits, counters, bakery, or driving roles, must also be over 18. Applicants must have passed the school leaver's age for their country.
Customer Delivery Driver - Inverurie Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an exceptional employer, offering our Customer Delivery Drivers in Inverurie a supportive work culture that prioritises customer satisfaction and teamwork. With guaranteed hours, competitive pay, and opportunities for personal growth, we empower our employees to thrive while making a meaningful impact in their communities. Join us to be part of a dynamic team that values your contributions and fosters a positive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Inverurie Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they treat their customers. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of Tesco on the road, think about how you can make each customer interaction special. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers or worked well in a team. These stories will help you stand out and show that you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to land that perfect role.
We think you need these skills to ace Customer Delivery Driver - Inverurie Extra
Some tips for your application 🫡
Show Your Customer Focus:Since this role is all about delivering a great experience to customers, make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone the extra mile for customers in the past!
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role.
Highlight Your Driving Skills:Don’t forget to mention your driving experience! Make sure to include details about your valid driving licence and any relevant driving roles you've had. We need to know you’re road-ready!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Delivery Driver entails. Familiarise yourself with the responsibilities listed in the job description, like keeping the van clean and building relationships with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to discuss your experience in dealing with people. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver service with a smile, which is key for this position.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and how you handle unexpected situations. For instance, they might ask how you'd deal with a late delivery or an unhappy customer. Practise your responses to these scenarios so you can show that you're calm under pressure and ready to adapt.
✨Dress for Success
Even though the job involves driving, first impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well on the road.
