At a Glance
- Tasks: Provide friendly service and support customers in choosing mobile products.
- Company: Join Tesco, a diverse and inclusive workplace that values teamwork.
- Benefits: Earn £13.70 per hour with guaranteed minimum hours and flexible shifts.
- Other info: Enjoy a fun work environment with opportunities for growth and celebration.
- Why this job: Make a real impact by helping customers feel confident with their tech choices.
- Qualifications: Passion for customer service and a positive team-focused attitude.
The predicted salary is between 13.7 - 13.7 £ per hour.
Availability Window:
- Mon 09:30:00 – 19:00:00
- Tue 09:15:00 – 19:00:00
- Wed 09:00:00 – 19:00:00
- Thu 09:00:00 – 19:00:00
- Fri 09:30:00 – 19:00:00
Pay and Hours:
Pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. Minimum of 12 hours per week guaranteed. Hours are scheduled within availability windows, with at least 3 weeks notice of shifts.
Responsibilities:
- Providing friendly, natural service and getting to know customers.
- Supporting customers across the Phone Shop and wider store, including helping them choose the right mobile products and services, completing phone and contract setups, and providing tech support.
- Making customer-focused decisions and completing key store routines.
- Understanding how the role supports great service, strong sales, waste reduction, and overall store performance.
- Building rapport quickly so customers leave feeling confident and supported.
- Initiating the right decisions for customers, whether solving a tech query, recommending a product, or supporting contract setup.
Attributes:
- Passion for delivering great service, greeting customers with a smile and serving them with pride while helping them find the right mobile products and solutions.
- Positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Inclusion & Diversity:
We are committed to diversity, equity and inclusion, and aim to have everyone feel represented and able to be themselves. Everyone’s welcome. We also understand that life varies for each of us, so we’re open to conversations about flexible working.
Tesco Colleague - Phone Shops - Inverness Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting at £13.70 per hour and a minimum of 12 guaranteed hours per week. Our inclusive work culture fosters teamwork and celebrates success, while providing ample opportunities for personal growth and development in a supportive environment. Located in Inverness, our Phone Shop team is dedicated to delivering exceptional customer service, ensuring that every colleague feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Inverness Extra
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Tesco Retail, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Tesco Colleague - Phone Shops - Inverness Extra
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Tesco Retail that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Tesco Retail will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Tesco Retail and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Tesco Retail
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Tesco Retail, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Tesco Retail!
