At a Glance
- Tasks: Lead a team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Competitive pay starting at ₢15.59 per hour, with flexible working options.
- Other info: Great opportunities for career growth in an inclusive workplace.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Must be 18+, with strong communication and leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Availability Days: Sun 05:30 - 22:00, Mon 05:30 - 22:00, Tue 05:30 - 22:00, Wed 05:30 - 22:00, Thu 05:30 - 22:00, Fri 05:30 - 22:00, Sat 05:30 - 22:00.
Pay Rate starts at ₢15.59 an hour, increasing to ₢16.86 for stores inside the M25. Additional payments may also apply depending on location.
Primary Responsibilities- Work in a fast‑paced retail environment, with a variety of products.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping them leave the store with what they came for.
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
- Guide and support your colleagues in‑store, ensuring it stays a safe place to work and shop.
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
- Lead from the front, and set a great example for your colleagues in everything you do.
- Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
- Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Making sure the store is always clean, tidy, and well‑presented.
- Supporting managers to coordinate seasonal, community and charity events.
- Contributing to a great team atmosphere, that's inclusive of everyone.
- Providing great customer service, by listening to our customers and putting them first in everything you do.
- Keeping the team well‑informed and up to speed on any communications, changes, or updates.
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
- Following health and safety routines and procedures, and ensuring colleagues do the same.
- Recognising and celebrating colleagues within the team who are providing great service.
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met.
- To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- To be motivating, so you can inspire your team to deliver beyond expectations.
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
- Must be 18 years old or over.
- Eligibility to work early or late shifts applies only to candidates who are over 18.
- Applicants must have passed the school leaver's age.
- Minimum 12 hours per week are guaranteed, with up to 16 guaranteed hours normally available.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. The store is an inclusive environment and everyone is welcome.
Flexible WorkingWe support flexible working arrangements, including early‑career workers, caregiving responsibilities, retirement, parenthood and other life changes. Discuss flexibility during the application process.
AccessibilityWe are proud of being a Disability Confident Leader and commit to an accessible recruitment process.
Additional InformationOur vision is to become every customer's favourite way to shop, serving our customers, communities and planet a little better every day.
Tesco Shift Leader - Days - New Express Herne Bay employer: Tesco Retail
Tesco is an exceptional employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals seeking meaningful employment. With competitive pay rates starting at ₢15.59 per hour, opportunities for growth, and a commitment to flexible working arrangements, employees can thrive both personally and professionally. The Herne Bay location fosters a strong sense of community, encouraging team collaboration and celebrating diversity, ensuring every colleague feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - New Express Herne Bay
✨Tip Number 1
Get to know the store! Before your interview, pop into Tesco and familiarise yourself with the layout and products. This shows you're genuinely interested and helps you chat confidently about how you can improve customer experience.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or helped others. Be ready to share these stories during your interview to show how you can motivate and support your colleagues.
✨Tip Number 3
Be prepared to discuss customer service! Tesco values great service, so think about times you've gone above and beyond for customers. Share these experiences to highlight your commitment to putting customers first.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about Tesco and what we stand for before your interview.
We think you need these skills to ace Tesco Shift Leader - Days - New Express Herne Bay
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. Since the role requires working various shifts, being clear about when you can work will help us see how you fit into our team.
Emphasise Teamwork Skills:We love a good team player! In your application, share examples of how you've worked well with others in the past. This will show us that you can contribute to our positive and inclusive atmosphere.
Customer Service Focus:Since customer service is key in this role, mention any relevant experience you have. Tell us about times you've gone above and beyond to help customers, as this aligns perfectly with our values.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks like coordinating the team, ensuring customer satisfaction, and maintaining store performance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved service. Highlight your ability to motivate others and create a positive atmosphere, as this is crucial for the role.
✨Demonstrate Customer Focus
Tesco places a strong emphasis on customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you listened to customer feedback and made changes to improve their experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about team dynamics, training opportunities, or how Tesco measures success in this role.
