At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive team focused on customer satisfaction.
- Benefits: Competitive pay starting at £13.70 per hour, flexible hours, and career growth opportunities.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Be part of a fun team, meet great people, and make a real impact on customer experiences.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 13 - 15 € per hour.
Customers are at the centre of everything we do. Working in our stores means variation, teamwork, and plenty of daily challenges. You will meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at 13.70 per hour, rising to 14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what we are looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you are solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We are committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome. We also understand that life varies for each of us, so we are always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Havant Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a dynamic work environment where teamwork and customer service are at the forefront. Our colleagues enjoy competitive pay starting at £13.70 per hour, flexible working hours, and ample opportunities for personal and professional growth within a diverse and inclusive culture. Join us in Havant Extra, where you can make a meaningful impact while being part of a supportive team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Havant Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with tech queries or product recommendations. Being prepared will help you shine during the interview.
✨Tip Number 3
Don’t forget to highlight your teamwork experience! Tesco loves a positive, team-focused approach, so share examples of how you’ve worked well with others in the past.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for passionate individuals who want to grow their careers with us.
We think you need these skills to ace Tesco Colleague - Phone Shops - Havant Extra
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you can bring a friendly and natural approach to helping customers, just like we do at Tesco.
Be Flexible with Your Availability:Since we value flexibility, let us know your availability clearly. If it’s close to what we’re looking for, don’t hesitate to apply! We appreciate open communication about your schedule.
Emphasise Teamwork:We love a team player! Share examples of how you’ve worked well with others in the past. It’s all about celebrating success together and having fun while doing it!
Apply Through Our Website:For the best chance of landing an interview, make sure to apply through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability and how it aligns with the role. Tesco values flexibility, so be ready to discuss when you can work and how that fits into their scheduling needs.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve helped customers solve problems or made their experience better—this is key for a Phone Shop Colleague.
✨Demonstrate Team Spirit
Tesco emphasises teamwork, so be ready to talk about how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or celebrated successes together.
✨Be Tech-Savvy
Since you'll be helping customers with tech queries, brush up on your knowledge of mobile products and services. Be prepared to discuss any relevant experience you have with technology and how you can assist customers confidently.
