At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and ensure excellent customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Earn from £15.59 per hour with flexible hours and guaranteed minimum shifts.
- Other info: Enjoy a supportive and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 15 - 16 € per hour.
Availability Window Days From time To time Sun 14:00:00 22:00:00 Fri 14:00:00 22:00:00
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Shift Leader responsibilities:- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Please note that you need to be 18 or over to apply for this role.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Tesco Shift Leader - Days - Baughurst Express in Hampshire employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a Shift Leader at our Baughurst Express store, you'll enjoy competitive pay starting from £15.59 per hour, flexible working hours, and opportunities for personal growth while making a meaningful impact in your community. Join us to be part of a dynamic team dedicated to delivering exceptional customer service and fostering a positive environment for both colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Baughurst Express in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead the team and improve customer service.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved a process. Be ready to share these stories during your interview to demonstrate your capability as a Shift Leader.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how Tesco supports its employees. This shows you're genuinely interested and helps you figure out if it's the right place for you.
We think you need these skills to ace Tesco Shift Leader - Days - Baughurst Express in Hampshire
Some tips for your application 🫡
Show Your Availability:Make sure to clearly outline your availability in your application. We want to know when you can work, so if your schedule is a bit different from what we’ve listed, don’t hesitate to let us know!
Highlight Your Customer Service Skills:Since customers are at the heart of everything we do, share examples of how you've provided great service in the past. We love to see candidates who are passionate about making customers happy!
Demonstrate Leadership Experience:As a Shift Leader, you'll be guiding and supporting your team. Include any relevant leadership experience in your application to show us you're ready to take charge and inspire others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need right there!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if your schedule doesn’t match perfectly with their needs, be honest about it. This shows that you’re willing to work with them and can adapt.
✨Showcase Customer Service Skills
Since customers are at the heart of Tesco's operations, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer or improve their experience.
✨Demonstrate Leadership Qualities
As a Shift Leader, you'll need to guide and support your team. Be ready to discuss your leadership style and provide examples of how you've motivated others or handled challenges in a team setting. This will show that you can lead from the front.
✨Be Ready to Discuss Improvements
Tesco is always looking for ways to enhance service and operations. Come prepared with ideas on how you could improve the shopping experience or streamline store operations. This demonstrates your proactive mindset and commitment to continuous improvement.
