At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive team focused on customer satisfaction.
- Benefits: Starting pay of £13.70 per hour, flexible hours, and career growth opportunities.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Be part of a fun team while helping customers find the right mobile solutions.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 13 - 15 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variation, teamwork, and plenty of daily challenges. You will meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer-focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction, and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities, and the planet a little better every day by acting responsibly and sustainably. We're committed to diversity, equity, and inclusion, and want everyone to feel represented and able to be themselves. Everyone's Welcome. We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Havant Extra in Hampshire employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a dynamic work environment where teamwork and customer service are at the forefront. Our colleagues enjoy competitive pay starting at £13.70 per hour, flexible working hours, and ample opportunities for personal and professional growth within a diverse and inclusive culture. Located in Havant, our Phone Shop team is dedicated to providing exceptional service while fostering a supportive atmosphere that celebrates success and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Havant Extra in Hampshire
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with tech queries or product recommendations. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Tesco loves a positive, team-focused approach, so think of examples where you've worked well with others to achieve a common goal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us.
We think you need these skills to ace Tesco Colleague - Phone Shops - Havant Extra in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you can bring a friendly and natural approach to helping customers, just like we do at Tesco.
Be Flexible with Your Availability:Since the role requires working within specific availability windows, be clear about your own schedule. If you're close to what we're looking for, don't hesitate to apply – we love flexibility!
Emphasise Teamwork:This role is all about working together, so let us know about your experiences in team settings. We value a positive, team-focused approach, and we want to see how you can contribute to our inclusive environment.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Phone Shop Colleague entails. Familiarise yourself with the key responsibilities like providing customer service, helping with tech queries, and supporting sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your ability to build rapport quickly. Think of examples from your past experiences where you've successfully engaged with customers or worked as part of a team. This will highlight your suitability for a role that values friendly service and teamwork.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve how you'd handle a difficult customer or recommend a product. Practise your responses by thinking through real-life situations where you made customer-focused decisions, showcasing your problem-solving skills and initiative.
✨Embrace Tesco's Values
Familiarise yourself with Tesco's vision and values, especially their commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment and how you align with their purpose of serving customers and communities better every day.
