At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
- Why this job: Be part of a team that values your input and makes a real difference in customers' lives.
- Qualifications: No prior experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 20000 - 22000 € per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Hampshire employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for personal growth, and the chance to engage with your community through various events. Our commitment to excellent customer service ensures that you will be part of a dynamic team dedicated to making every shopping experience enjoyable and safe.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Hampshire
✨Tip Number 1
Get to know the company! Research One Stop and Tesco, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily, making the whole process smoother for you.
We think you need these skills to ace One Stop - Customer Service Assistant in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific tasks from the job description, like stocking shelves or processing payments, to show you understand what we’re looking for.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your values and how they align with ours, as we believe in creating an inclusive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the key tasks like stocking shelves, processing payments, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show that you truly value customer satisfaction, which is at the heart of what One Stop does.
✨Emphasise Teamwork and Safety
Since you'll be working in a fast-paced environment, highlight your ability to work well in a team and follow safety procedures. Discuss any experiences where you contributed to a safe and organised workplace, as this aligns with One Stop's commitment to keeping both customers and colleagues safe.
✨Be Yourself and Live the Values
One Stop values authenticity and inclusivity, so don’t be afraid to let your personality shine through during the interview. Share your passion for retail and how you can contribute to creating a welcoming atmosphere. This will help you connect with the interviewers and show that you align with their company culture.
