At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco, focused on community and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive, inclusive atmosphere.
- Why this job: Be the heart of our store, making a real difference in customers' shopping experiences.
- Qualifications: Passion for customer service and ability to work in a team.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Retail Customer Experience Assistant in Hambleton employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Retail Customer Experience Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and customer satisfaction makes us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Experience Assistant in Hambleton
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided excellent service or handled difficult situations. This will help you shine during the interview and demonstrate that you can keep customers at the heart of everything you do.
✨Tip Number 3
Be ready to showcase your teamwork! Since you'll be working across various areas of the store, share stories about how you've collaborated with others in previous roles. This shows that you can contribute to a positive atmosphere and help maintain a safe and organised environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Experience Assistant in Hambleton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference in people's shopping experiences.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of a Retail Customer Experience Assistant. This shows us that you’ve done your homework and understand what we’re looking for!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your unique approach to teamwork or your creative problem-solving skills, being authentic helps us see how you’d fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly and efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Retail Customer Experience Assistant. Familiarise yourself with customer service principles, stock management, and safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy customer or managing stock levels during busy periods. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to think on your feet.
✨Emphasise Teamwork and Inclusivity
Since the role involves working closely with colleagues and creating an inclusive atmosphere, be prepared to discuss your experience in teamwork. Share examples of how you've contributed to a positive team environment and how you can help foster inclusivity in the store.
