At a Glance
- Tasks: Deliver groceries with a smile and keep everything tidy and organised.
- Company: Join a friendly team at Glasgow St Rollox Extra.
- Benefits: Earn £14.18 per hour, flexible hours, and great team spirit.
- Other info: Flexible hours with guaranteed shifts and opportunities to share ideas.
- Why this job: Make customers happy while enjoying a dynamic work environment.
- Qualifications: Must have a valid UK driving licence and a positive attitude.
The predicted salary is between 29500 - 30500 £ per year.
Availability and Hours
Availability window: Sun 08:00 – 18:00, Tue 19:00 – 23:00, Wed 18:00 – 22:00, Fri 18:00 – 22:00, Sat 18:00 – 23:00. We schedule 16 guaranteed hours per week, with flexibility down to 12 hours.
Pay
Start rate £14.18 per hour, increasing to £15.45 per hour for stores inside the M25. Additional payments may apply.
Responsibilities
- Ensure the van and trays are clean and tidy.
- Leave the back yard clean, tidy, and clear of rubbish, picking up litter as you see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking it for roadworthiness.
- Talk to the customer about any changes to their order, including short‑code items and substitutions, and offer a refund for any dissatisfaction.
- Take care of products/deliveries as if they were your own.
- Explain to the customer that there will be no additional charge for substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make the store the best it can be for customers.
- Remain warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
- Act quickly to respond to changing customer needs and embrace change within your store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balanced life.
- Share ideas with your manager and other colleagues on how you can improve the store for customers.
Qualifications
A valid UK/EU/EEA driving licence (full or automatic) with no more than three penalty points, held for at least 12 months.
Customer Delivery Driver - Glasgow St Rollox Extra employer: Tesco Retail
As a Customer Delivery Driver at our Glasgow St Rollox Extra location, you will be part of a dynamic team that values flexibility and work-life balance, offering guaranteed hours and competitive pay. Our supportive work culture encourages personal growth and collaboration, ensuring that every employee feels valued and empowered to contribute ideas for enhancing customer experience. Join us to enjoy a rewarding role where your efforts directly impact customer satisfaction in a friendly and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Glasgow St Rollox Extra
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This way, you can show how you fit in and share ideas that align with their goals.
✨Tip Number 2
Practice your delivery skills! Since you'll be interacting with customers, think about how you can make those conversations warm and welcoming. Role-play with a friend to get comfortable with discussing orders and handling any issues.
✨Tip Number 3
Be ready to showcase your flexibility! With the varied hours, highlight your availability and willingness to adapt to changing schedules. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Delivery Driver - Glasgow St Rollox Extra
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to see that you can work during our specified hours, so be clear about when you're free to deliver those smiles!
Emphasise Customer Service Skills:Since you'll be interacting with customers regularly, let us know about your experience in customer service. Share examples of how you've gone above and beyond to make someone's day better!
Keep It Clean and Tidy:Mention your attention to detail, especially when it comes to keeping the van and trays clean. We take pride in our deliveries, so show us that you do too!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and get you on board as a part of our team.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability and how it aligns with the hours mentioned in the job description. Be ready to discuss your flexibility and how you can fit into their schedule, especially since they have specific time slots for deliveries.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Highlight your ability to communicate effectively, especially when it comes to discussing order changes or addressing customer concerns. Remember, a warm and welcoming attitude goes a long way!
✨Demonstrate Your Team Spirit
Think of instances where you’ve worked well in a team. This role requires building relationships with colleagues, so be ready to share how you contribute to a positive team environment and how you can help make the store better for customers.
✨Be Ready for Practical Questions
Expect questions about handling the van and ensuring it’s roadworthy. Brush up on basic vehicle checks and maintenance. You might also want to think about how you would handle being late or dealing with customer complaints, as these scenarios could come up during the interview.
