At a Glance
- Tasks: Lead a dynamic delivery team and ensure smooth operations every day.
- Company: Join Booker, the UK's top food & drink wholesaler with a commitment to diversity.
- Benefits: Flexible working arrangements and a supportive environment for all employees.
- Other info: Opportunities for growth in a fast-paced, inclusive workplace.
- Why this job: Make an impact by driving excellent customer service and team motivation.
- Qualifications: Experience in supervising teams and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
The working pattern is Sun 08.00–16.00, Mon 9.00–17.30, Wed 09.00–17.30, Thurs 08.30–17.30, Fri 05.00–14.00.
Responsibilities
- Lead the day‑to‑day running of a busy delivery operation.
- Manage a team of drivers and pickers, motivating them to achieve daily targets.
- Ensure the Delivery Department is compliant with company policy and procedures, treating all team members consistently.
- Communicate important management information to all relevant team members.
- Maintain a safe working environment for colleagues and customers, reporting any Health & Safety concerns to the Store Management team.
- Promote and drive brand image through product knowledge and excellent customer service, ensuring company guidelines are followed at all times.
- Support the delivery manager in ensuring all vehicles are roadworthy and legally compliant.
- Supervise, plan and coordinate to ensure all tasks are completed effectively and in a timely manner.
- Ensure telephone and customer service skills are exemplary to meet the company’s high service standards.
Qualifications
- Experience of supervising a small to medium‑sized team, either in a warehouse or transport environment.
- Experience of working in a customer‑focused environment.
- Management CPC would be advantageous.
- Excellent telephone and customer service skills.
About The Company
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses across the country with over 190 cash and carry branches, 8 distribution centres, 5 logistics sites and 6 support centres. We are committed to diversity, equity and inclusion, offering flexible working arrangements and supporting carers, parents and others needing flexibility. Booker is a Disability Confident Committed Leader and provides a fully inclusive and accessible recruitment process.
Required Age
We can only accept candidates over the age of 18 if the role requires working before 6:15 a.m. or after 9:45 p.m. or involves work in areas such as the warehouse, beers, wines & spirits, and driving roles.
Other Information
Some roles may close earlier than advertised due to high volume of applicants. Individual feedback will be offered only to candidates who attend an interview. Further information about us can be found at www.bookergroupjobs.co.uk.
Delivery Supervisor in Gateshead employer: Tesco Retail
Booker is an exceptional employer, offering a dynamic work environment where team leadership and customer service excellence are at the forefront. With a commitment to diversity, equity, and inclusion, employees benefit from flexible working arrangements and opportunities for personal growth within the UK's leading food and drink wholesaler. Join us in a role that not only values your contributions but also promotes a safe and supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Supervisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Booker or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved processes in previous roles. This will help you stand out as a strong candidate for the Delivery Supervisor position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Delivery Supervisor in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in supervising teams and working in customer-focused environments. We want to see how your skills match the role of Delivery Supervisor, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Delivery Supervisor role. Mention your management experience and how you can motivate a team to hit those daily targets. Let us know what makes you tick!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your excellent telephone and customer service skills. We want to see that you can convey important information clearly and effectively, so don’t shy away from demonstrating this in your writing.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Tesco Retail
✨Know Your Delivery Operations
Familiarise yourself with the day-to-day running of a delivery operation. Understand the key responsibilities of a Delivery Supervisor, such as managing a team of drivers and pickers, and be ready to discuss how you would motivate them to achieve daily targets.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your excellent telephone and customer service skills. Think about situations where you went above and beyond to ensure customer satisfaction and be ready to share these stories.
✨Emphasise Safety and Compliance
Be prepared to talk about your experience with Health & Safety regulations and how you ensure compliance in a busy environment. Discuss any relevant training or certifications you have, especially if you hold a Management CPC.
✨Demonstrate Team Leadership
Think about your previous experience supervising teams. Be ready to discuss your leadership style, how you handle conflicts, and how you ensure tasks are completed effectively and on time. Highlight any specific achievements in team management.
