Tesco Colleague - Customer Service Desk - Ridgway Rd Express in Farnham

• Availability Window
• Pay

Our Tesco Colleague rate of pay starts from 13.28 an hour; this increases to 14.55 for stores within the M25. Additional payments may also apply depending on location.

Hours and Flexibility

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within the availability windows, and you will have 3 weeks’ notice of exactly when your shifts will be.

We are happy to support flexibility for our colleagues, so if the times you are available match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Responsibilities

• Helping to serve our shoppers better every day.
• Meeting great people, learning new things and being part of a specialist, diverse team where everyone is welcome.
• Providing stability or flexibility to suit lifestyles, and the opportunity to progress your career.
• Knowing your customers and serving them with passion and pride; giving great natural service.
• Being passionate and knowledgeable about the products and services within the store.
• Putting into practice the training received, so we all work safely, effectively and serve customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording customer details and treating this information confidentially.
• Carrying out safe & legal checks on the desk, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste responsibly, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Communicating clearly with Shift Leaders, Managers and Security.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.

Qualifications & Key Skills

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
• Taking the initiative and making decisions that are right for customers.
• Working well within a team and communicating openly with others.
• Building relationships with colleagues to create a team spirit, having fun and celebrating success.
• Being at work on time, well presented and ready to be a brand ambassador.

Requirements

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

Tesco will only recruit individuals who have passed the school leaver's age.

You can only be hired if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.

Diversity, Equity & Inclusion (DE&I)

We welcome applicants of all backgrounds and ensure a fully inclusive and accessible recruitment process.

For further information on the accessibility support we can offer, please click here.

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