Shift Leader - Falkirk Grahams Road

Availability Window Days:

• Sun: 14:00 - 24:00
• Mon: 14:00 - 24:00
• Tue: 14:00 - 24:00
• Fri: 14:00 - 24:00
• Sat: 14:00 - 24:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

This role leads from the front with your colleagues. Work in a fast-paced fulfilment environment where no day is the same. Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience. Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers. Constantly look for ways to improve service & safety in your centre through on-the-job coaching and feedback to others. Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands-on approach.

Responsibilities include:

• Guide, coach and oversee colleagues to ensure they are in the right place, at the right time and doing the right tasks.
• Responsible for the day-to-day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
• Build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• Communicate clearly and use a variety of methods to keep the team well informed.
• Lead the team and communicate with visitors, contractors and security team.
• Be flexible in decision-making and handling change to ensure everything we do is right for the customers and colleagues.
• Motivate others to deliver beyond expectations and effectively balance priorities.
• Look for ideas and opportunities to serve our customers, communities and planet a little better every day.
• Complete duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
• Be the go-to person for colleagues in the absence of a Manager for their day-to-day operational queries.
• Support Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Ensure the centre is always clean, tidy and well presented.
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team when there are cascades from my manager.
• Look at ways to simplify our operations and share these ideas with my Manager.
• Cover Team Manager absence/days off by coordinating activity across the trading areas.
• Always put the customer first and consider them in everything I do.
• Recognise and celebrate colleagues' achievements.
• Understand what may be getting in the way of delivering a great service/availability and help to remove these obstacles.
• Communicate with picking and delivery teams as required.
• Oversee the day-to-day operation of the colleague shop.
• Work together across my store and with other stores in my local area to achieve shared success.
• Be flexible in thinking, decision-making and handling change.
• Know your own source of energy and keep yourself fit for life.
• Always look for ideas and opportunities to build a better Tesco.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.