At a Glance
- Tasks: Deliver groceries with a smile and keep your van tidy while building customer relationships.
- Company: Join a leading grocery delivery service in Falkirk with a friendly team atmosphere.
- Benefits: Earn from £14.18 per hour, flexible hours, and guaranteed minimum shifts.
- Other info: Great opportunity for career growth and teamwork in a supportive setting.
- Why this job: Make a difference in customers' lives while enjoying a dynamic work environment.
- Qualifications: Must have a valid UK driving licence and be over school leaving age.
The predicted salary is between 29500 - 30500 € per year.
Availability Window: Sun 17:00:00‑23:00:00, Tue 19:00:00‑23:00:00, Wed 16:00:00‑23:00:00, Thu 10:00:00‑16:00:00, Sat 16:00:00‑23:00:00.
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer new colleagues a minimum of 16 guaranteed hours each week. If you prefer fewer hours (a minimum of 12), we also have opportunities for this.
The table shows the periods of time in the week we'd like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility: if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Responsibilities:
- Ensure the van and trays used are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as seen.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were your own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customer's time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Act quickly to respond to the changing needs of our customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right.
- Share ideas with the Manager and other colleagues on how to improve the store for customers.
Qualifications and Requirements:
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Minimum required age: must have passed the school leavers' age.
- For roles that require working before 6:15 a.m. or after 9:45 p.m. or involve working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles, candidates must be over 18.
Customer Delivery Driver - Falkirk Vf Northern employer: Tesco Retail
As a Customer Delivery Driver at our Falkirk location, you will enjoy a supportive work culture that values flexibility and teamwork. With competitive pay starting at £14.18 per hour and guaranteed hours, we prioritise your work-life balance while offering opportunities for personal growth and development within the company. Join us to be part of a dynamic team that is committed to delivering exceptional service to our customers in a warm and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Falkirk Vf Northern
✨Tip Number 1
Make sure you know your availability inside out! Since the job has specific time slots, be ready to discuss how your schedule aligns with theirs. Flexibility is key, so if you can adjust a bit, let them know!
✨Tip Number 2
When you get the chance, show off your customer service skills! This role is all about building relationships, so be warm and engaging during any interactions. A friendly chat can go a long way in making a great impression.
✨Tip Number 3
Don’t forget to highlight your driving experience! They’re looking for someone reliable behind the wheel, so share any relevant stories or experiences that showcase your driving skills and road safety awareness.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Delivery Driver - Falkirk Vf Northern
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to know when you can work, so if your schedule matches our windows, let us know!
Be Personable:Since this role involves interacting with customers, don’t shy away from showing your friendly side in your application. We love candidates who can build relationships and create a welcoming atmosphere.
Highlight Your Driving Experience:Don’t forget to mention your driving experience! We need someone with a valid UK/EU/EEA driving licence and a good track record, so make that clear in your application.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. If you can’t meet all the times, don’t hesitate to mention your flexibility.
✨Show Off Your Customer Service Skills
This job is all about delivering a great experience to customers. Prepare examples of how you've handled customer interactions in the past, especially any tricky situations. Highlight your ability to communicate clearly and warmly, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since keeping the van and trays tidy is part of the job, think of ways to showcase your organisational skills. You could mention previous experiences where you maintained cleanliness or efficiency in a work setting. This shows you take pride in your work!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a late delivery or a customer complaint. Practise your responses to these scenarios, focusing on how you would handle them calmly and effectively. This will show your problem-solving abilities and readiness for the role.
