At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
- Why this job: Be part of a team that values your input and encourages you to make a difference.
- Qualifications: No specific qualifications needed, just a passion for helping customers and teamwork.
The predicted salary is between 20000 - 22000 € per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the "have your say" survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome, and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Essex employer: Tesco Retail
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing excellent service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at One Stop.
We think you need these skills to ace One Stop - Customer Service Assistant in Essex
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile in previous roles to provide excellent service. We love candidates who genuinely care about making a difference!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the job description. Highlight your ability to work in a fast-paced environment and your experience with tasks like stocking shelves and processing payments. We want to see how you fit into our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you embody our values. Remember, we’re looking for someone who can make everyone feel welcome!
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks like stocking shelves, processing payments, and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, be ready to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to create a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy customer or managing stock levels during busy periods. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the fast-paced environment.
✨Emphasise Teamwork and Safety
One Stop values teamwork and safety, so be prepared to discuss how you work well with others and follow safety procedures. Share examples of how you've contributed to a team or ensured a safe working environment. This will highlight your alignment with the company's values and your commitment to keeping everyone safe.
