At a Glance
- Tasks: Deliver groceries with a smile and keep your van tidy while building customer relationships.
- Company: Join a friendly superstore team dedicated to excellent customer service.
- Benefits: Earn £14.18 per hour, with potential increases and guaranteed hours.
- Other info: Enjoy flexible shifts and a supportive work environment.
- Why this job: Be part of a dynamic team and make customers' days brighter with your deliveries.
- Qualifications: Must be over 18 with a valid driving licence and a passion for customer service.
The predicted salary is between 29500 - 30500 € per year.
Availability Window: Sun 08:00-18:00, Wed 18:00-23:00, Fri 13:00-23:00, Sat 13:00-23:00
Pay and Hours: Basic rate £14.18 per hour; increases to £15.45 for stores inside the M25. Additional payments may apply depending on location. Our policy offers a minimum of 16 guaranteed hours per week, with options down to a minimum of 12 hours.
Responsibilities:
- Ensure the van and trays used are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish; pick up litter as seen.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required and check it for roadworthiness.
- Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were my own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customer's time slot.
- Call the customer before arriving if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of our customers and embrace change within our store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Share ideas with my manager and other colleagues on how we can improve our store for customers.
- Hold a valid UK/EU/EEA driving licence (full or automatic only) for at least 12 months with no more than 3 penalty points.
Additional Eligibility: Applicants must be over 18 at the time of application. Applicants may be considered under 18 only if the role involves working before 6:15 am or after 9:45 pm or in areas such as the warehouse, stocks, bakery, or driving roles.
Work Notice: You will receive 3 weeks' notice of exactly when your shifts are scheduled.
Customer Delivery Driver - Ely Superstore employer: Tesco Retail
As a Customer Delivery Driver at our Ely Superstore, you will be part of a dynamic team that values customer relationships and teamwork. We offer competitive pay rates starting at £14.18 per hour, with guaranteed hours and opportunities for growth within a supportive work culture that prioritises employee well-being and development. Join us to enjoy a fulfilling role where your contributions are recognised and appreciated, all while working in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Ely Superstore
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Ely Superstore. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and delivery roles. Prepare your answers, focusing on how you can bring energy and a positive attitude to the job. We want to see that you can handle challenges with a smile!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable. A neat appearance shows that you take the role seriously and are ready to represent the store well. Plus, it gives a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Delivery Driver - Ely Superstore
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to know when you can work, especially since the role has specific time slots. Being clear about your schedule helps us see if you're a good fit!
Emphasise Customer Interaction Skills:Since this role involves a lot of customer interaction, don’t forget to mention any experience you have in building relationships with customers. We love candidates who can be warm and welcoming, so let that shine through in your application!
Detail Your Driving Experience:We need drivers who are safe and reliable, so make sure to include details about your driving experience. Mention your valid UK/EU/EEA driving licence and any relevant driving history to show us you’re up for the task!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. This shows you're organised and serious about the position.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Talk about times when you went above and beyond to ensure customer satisfaction, as this role is all about building relationships and being warm and welcoming.
✨Show Your Team Spirit
Be ready to discuss how you work well in a team. Share experiences where you collaborated with colleagues to achieve a common goal. This will highlight your ability to contribute to a positive team environment, which is crucial for this role.
✨Highlight Your Driving Skills
Since a valid driving licence is essential, be prepared to talk about your driving experience. Mention any relevant qualifications or safe driving practices you follow. This will reassure them that you can handle the responsibilities of the job safely.
