At a Glance
- Tasks: Deliver groceries and provide excellent customer service while being the face of Tesco.
- Company: Join Tesco, a leading retailer with a commitment to diversity and inclusion.
- Benefits: Earn £14.18 per hour with guaranteed hours and potential for pay increases.
- Other info: Dynamic role with opportunities to share ideas and improve customer experience.
- Why this job: Make a difference in customers' lives while enjoying flexible hours and a supportive team.
- Qualifications: Must be 18+, hold a valid driving licence, and have a passion for customer service.
The predicted salary is between 29500 - 30500 € per year.
Availability Window Days From time To time
- Sun 18:00:00 22:00:00
- Mon 18:00:00 22:00:00
- Tue 18:00:00 22:00:00
- Wed 18:00:00 22:00:00
- Thu 18:00:00 22:00:00
- Fri 18:00:00 22:00:00
- Sat 18:00:00 22:00:00
Job Overview
As a Customer Delivery Driver at Tesco you deliver groceries to customers, acting as the face of Tesco on the road. The role requires drivers to meet customers at their homes, manage deliveries, maintain a clean van, and provide excellent customer service.
Responsibilities
- Ensure the van and trays are clean and kept tidy.
- Leave the back yard clean, tidy and free of rubbish, picking up litter when required.
- Wash trays as part of the tray wash process.
- Load the van as required and check the van for roadworthiness.
- Communicate with customers regarding any changes to their order, including short code items or substitutions, and offer refunds for items they are unhappy with.
- Take care of products and deliveries as if they were your own.
- Explain to customers that they will not be charged for substitutions.
- Deliver during the customer's time slot.
- Call the customer before arriving at their property if early.
- Call the store or centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit and make the store the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Respond quickly to changing customer needs and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a right balance.
- Share ideas with your manager and other colleagues on how to improve the store for customers.
Qualifications
- A valid UK/EU/EEA driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
- Minimum age 18.
- Must have passed the school leaver’s age.
Benefits
The minimum guaranteed hours are 16 per week (or a minimum of 12 hours if preferred). Pay starts at £14.18 per hour, increasing to £15.45 per hour for stores inside the M25. Additional payments may apply depending on location.
DEI Statement
Everyone’s welcome. Diversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we want you to feel represented and to be yourself at work.
Customer Delivery Driver - Eastbourne Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Eastbourne a supportive work culture that values diversity and inclusion. With guaranteed hours, competitive pay, and opportunities for personal growth, our team members are encouraged to build relationships with customers and colleagues alike, ensuring a rewarding experience both on and off the road.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Eastbourne Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Customer Delivery Driver role.
✨Tip Number 3
Show off your customer service skills! During the interview, share examples of how you've gone above and beyond for customers in the past. This is key for a role where you'll be the face of Tesco on the road.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Delivery Driver - Eastbourne Extra
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have with customer service or driving. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. This helps us understand your qualifications quickly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability for the role. Since the job requires working evenings, be prepared to discuss how your schedule aligns with the required hours. This shows that you’re serious and ready to commit.
✨Show Off Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Demonstrate Your Attention to Detail
The role involves managing deliveries and ensuring everything is tidy. Prepare to talk about how you keep things organised and your approach to maintaining cleanliness. This will highlight your reliability and commitment to quality.
✨Be Energetic and Positive
Energy and a positive attitude are key in this role. During the interview, let your enthusiasm shine through. Smile, engage with the interviewer, and express your eagerness to contribute to the team spirit at Tesco.
