At a Glance
- Tasks: Serve customers and create a welcoming shopping experience in our Phone Shop.
- Company: Join Tesco Mobile, a diverse team with a focus on customer service.
- Benefits: Earn £13.70 per hour with flexible hours and career progression opportunities.
- Other info: Enjoy a supportive culture where your contributions are valued.
- Why this job: Be part of a fun team while working with the latest technology.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 28500 - 30000 £ per year.
Our Phone Shop colleague rate of pay starts from 13.70 an hour. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Availability Window
- Wed 10:00:00 ‑ 19:00:00
- Fri 10:00:00 ‑ 19:00:00
- Sat 09:00:00 ‑ 19:00:00
We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be.
Responsibilities
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
Customer Service Tasks
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role‑modeling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role‑modeling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Qualifications / Attributes
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast‑paced, ever‑changing environment.
- A passion for the latest technology.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Tesco Colleague - Phone Shops - Dungannon Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting at £13.70 per hour and a minimum of 16 guaranteed hours each week, with flexible options available. Our work culture is inclusive and supportive, fostering personal growth and development within a diverse team, while our Dungannon Superstore location provides a vibrant community atmosphere where you can thrive and make a real impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Dungannon Superstore
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your passion for customer service aligns with what they stand for. Plus, it’ll help you feel more confident when chatting with the hiring team!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can help you nail those responses and show off your enthusiasm during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. Remember, you’re not just applying for a job; you’re becoming a brand ambassador for Tesco, so show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, making it easier for us to connect and get you on board!
We think you need these skills to ace Tesco Colleague - Phone Shops - Dungannon Superstore
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that enthusiasm shine through!
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your skills and experiences that match what we're looking for in a Phone Shop colleague. This shows us that you really understand the job and are keen to join our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for Tesco Mobile.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know Your Stuff
Before heading into the interview, make sure you understand Tesco's values and what it means to be a Phone Shop colleague. Familiarise yourself with their customer service standards and think about how you can embody those in your role.
✨Show Your Passion
During the interview, let your enthusiasm for technology and customer service shine through. Share examples of how you've delivered great service in the past and how you can bring that same energy to Tesco Mobile.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills and ability to work in a fast-paced environment. Prepare by thinking of specific instances where you successfully handled customer feedback or worked as part of a team.
✨Dress to Impress
As a potential brand ambassador for Tesco, it's important to present yourself well. Dress smartly for the interview to reflect the professional image they expect from their colleagues, and don’t forget to wear a smile!
