At a Glance
- Tasks: Deliver groceries with a smile and keep everything organised and tidy.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn from £14.18 per hour, with flexible hours and guaranteed shifts.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a difference in customers' lives while enjoying a supportive work environment.
- Qualifications: Must have a valid driving licence and a friendly attitude.
The predicted salary is between 29500 - 30500 £ per year.
Availability windows are as follows: Sun 18:00-23:00, Mon 08:00-13:00, Tue 18:00-22:00, Wed 09:00-19:00, Thu 18:00-23:00, Sat 09:00-19:00.
Pay and Hours
Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to a minimum of 12.
Shift Availability
We schedule your contracted hours within the advertised availability windows and provide you with three weeks' notice of your exact shifts. Flexibility is supported if your available times are close to the advertised times.
Responsibilities
- Ensure the van and trays are clean, tidy and organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
- Wash trays as part of the tray wash process.
- Load the van as required and check the van for roadworthiness.
- Communicate with customers about any changes to their order, including short‑code items and substitutions, and offer a refund for any dissatisfaction.
- Take care of products and deliveries as if they were your own.
- Explain to the customer that they will not be charged for substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if arriving early.
- Contact the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to ensure the store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand each customer and say 'Thank you'.
- Respond quickly to the changing needs of customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balanced life.
- Share ideas with your manager and other colleagues on how to improve the store for customers.
Qualifications
- A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Ability to work within the specified availability windows.
- Strong customer‑focused attitude and friendly communication skills.
- Physical ability to conduct deliveries, including lifting items safely.
Diversity, Equity & Inclusion
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Serving our customers, communities and planet a little better every day is at the heart of what we do. Diversity, equity and inclusion (DEI) matters to us – whatever your background, we want you to feel represented and be yourself at work. We welcome everyone and are committed to providing a fully inclusive and accessible recruitment process.
Additional Information
We support flexible working and understand that each person’s life is different. Whether you are starting your career, seeking family flexibility or looking for a new direction, we are a place where everyone’s welcome. We are proud of our Disability Confident Leader accreditation and will provide the accessibility support you need.
Customer Delivery Driver - Dunfermline Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a competitive starting pay of £14.18 per hour for our Customer Delivery Drivers in Dunfermline, with guaranteed hours and flexible scheduling to accommodate your lifestyle. Our inclusive work culture fosters teamwork and personal growth, ensuring that every employee feels valued and supported, while our commitment to diversity and accessibility makes us a welcoming place for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Dunfermline Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Delivery Driver, especially your customer service experience and driving skills.
✨Tip Number 3
Be ready to showcase your flexibility! Since the job requires working within specific availability windows, be prepared to discuss how you can adapt your schedule to meet those needs. Highlight your willingness to take on different shifts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you on their radar.
We think you need these skills to ace Customer Delivery Driver - Dunfermline Extra
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to see that you can work within the specified windows, so be clear about when you're free to deliver!
Emphasise Customer Focus:Since this role is all about delivering great service, let us know about your customer service experience. Share examples of how you've gone above and beyond for customers in the past!
Keep It Clean and Tidy:Mention your attention to detail when it comes to cleanliness and organisation. We value drivers who take pride in their van and deliveries, so show us you care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability windows before the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. This shows you're organised and serious about the position.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond for a customer or handled a tricky situation. This will demonstrate your strong customer-focused attitude, which is key for this role.
✨Demonstrate Team Spirit
Be ready to talk about your experience working in teams. Share stories that highlight your ability to build relationships with colleagues and contribute to a positive work environment. This will resonate well with their emphasis on teamwork and creating a great store atmosphere.
✨Embrace Flexibility and Change
Since the job involves adapting to changing customer needs, think of examples where you’ve successfully embraced change in your previous roles. Highlight your energetic and driven approach to delivering beyond expectations, as this aligns perfectly with what they’re looking for.
