At a Glance
- Tasks: Deliver groceries with a smile and keep everything organised and tidy.
- Company: Join Tesco, a leader in customer service and inclusivity.
- Benefits: Earn from £14.18 per hour, with flexible hours and additional payments.
- Other info: Great opportunity for career growth and to embrace diversity.
- Why this job: Make a difference in your community while enjoying a supportive team environment.
- Qualifications: Must have a valid driving licence and a passion for customer service.
The predicted salary is between 29400 - 32100 € per year.
Availability Window: Mon 19:00 – 23:00, Wed 18:00 – 22:00, Fri 14:00 – 22:00, Sat 14:00 – 22:00.
Pay and Hours: Hourly rate starts from £14.18, increasing to £15.45 for stores inside the M25. Additional payments may apply. Minimum of 16 guaranteed hours per week; you may work as few as 12 hours if that suits you. Your contracted hours will be scheduled within the availability windows, with 3 weeks’ notice of the exact shift times.
Responsibilities:
- Ensure the van and tote trays are clean, tidy and organised.
- Keep the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
- Wash trays as part of the tray wash process.
- Load the van as required and check the van for roadworthiness.
- Communicate with customers about any changes to their order, including short‑code items and substitutions, and offer a refund for items they are unhappy with.
- Treat products and deliveries as if they were your own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store or centre if you are 30 minutes or more late.
- Build relationships with colleagues to create team spirit and support the store’s best service for customers.
- Be warm and welcoming in all interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Respond quickly to changing customer needs and embrace change within the store.
- Display energy and drive to deliver beyond expectations, balancing home and work to achieve a suitable balance.
- Share ideas with your Manager and other colleagues about improving the store for customers.
Qualifications:
- A valid UK/EU/EEA driving licence (full or automatic only) with at least 12 months of driving history and no more than 3 penalty points.
Eligibility:
- Must be over the age of 18, unless the role requires working before 06:15 am or after 09:45 pm, or involves specific warehouse, beverage or counter duties.
- Must have passed the school leaver’s age for your country (check local regulations).
DEI & Accessibility: Tesco welcomes diversity and is a Disability Confident Leader. We are committed to providing an inclusive and accessible recruitment process.
Customer Delivery Driver - Dundee Extra employer: Tesco Retail
As a Customer Delivery Driver at our Dundee Extra location, you will be part of a dynamic team that values collaboration and customer satisfaction. We offer competitive pay starting from £14.18 per hour, with guaranteed hours and a supportive work culture that encourages personal growth and development. Join us to enjoy a flexible schedule, a commitment to diversity and inclusion, and the opportunity to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Dundee Extra
✨Tip Number 1
Make sure you know your availability inside out! Since the shifts are scheduled within specific windows, be ready to discuss your preferred hours and how they fit with the role. This shows you're organised and keen.
✨Tip Number 2
Brush up on your customer service skills! As a delivery driver, you'll be interacting with customers regularly. Practice being warm and welcoming, and think about how you can handle any tricky situations that might come up.
✨Tip Number 3
Get familiar with the area you'll be driving in. Knowing the best routes and any potential hiccups can help you deliver on time and keep customers happy. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Delivery Driver - Dundee Extra
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to see that you can work within the specified time slots, so be clear about when you're free to deliver!
Emphasise Customer Service Skills:Since this role is all about delivering a great experience, let us know about your customer service skills. Share any relevant experiences where you've gone above and beyond for customers.
Be Detail-Oriented:We love candidates who pay attention to detail! Mention any experience you have with organisation or cleanliness, especially if it relates to driving or delivery roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us at StudySmarter.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. This shows you're organised and serious about the position.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Highlight your ability to communicate effectively, especially when it comes to managing changes or issues with orders. This will demonstrate that you can build relationships and provide excellent service.
✨Demonstrate Your Driving Experience
Since a valid driving licence is essential, be prepared to talk about your driving history. Mention any relevant experience, such as navigating different areas or handling deliveries, to show you’re confident behind the wheel.
✨Emphasise Team Spirit
This role involves working closely with colleagues, so be ready to discuss how you contribute to a positive team environment. Share examples of how you've supported your teammates in the past, which will show that you value collaboration and are a great fit for their culture.
