At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, a diverse and inclusive workplace that values every individual.
- Benefits: Earn £15.59 per hour with flexible hours and opportunities for career growth.
- Other info: Enjoy a supportive culture that embraces flexibility and personal development.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 32400 - 43200 £ per year.
Availability Window:
- Sun 07:00 - 22:00
- Mon 07:00 - 22:00
- Tue 07:00 - 22:00
- Wed 07:00 - 22:00
- Thu 07:00 - 22:00
- Fri 07:00 - 22:00
- Sat 07:00 - 22:00
Our Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
As a Shift Leader you'll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Additional responsibilities include:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Locations
Tesco Shift Leader - Londonderry Lisnagelvin Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in our Londonderry Lisnagelvin Superstore. As a Shift Leader, you'll enjoy competitive pay starting at £15.59 per hour, flexible working hours, and opportunities for career progression within a diverse team that values every colleague's contribution. Our commitment to customer service and community engagement ensures that you will be part of a meaningful mission, making a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Londonderry Lisnagelvin Superstore
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you’ve demonstrated leadership, teamwork, or customer service. This will make your answers stand out during the interview.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your interest and helps you figure out if Tesco is the right fit for you too.
We think you need these skills to ace Tesco Shift Leader - Londonderry Lisnagelvin Superstore
Some tips for your application 🫡
Show Your Availability:Make sure to clearly outline your availability in your application. We want to know when you can work, so if your schedule matches our needs, it’ll make things easier for both of us!
Highlight Customer Service Skills:Since customers are at the heart of what we do, don’t forget to showcase any experience you have in customer service. Share examples of how you've gone above and beyond to help customers in the past.
Be Yourself:We value diversity and inclusion, so let your personality shine through in your application. Don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if your schedule doesn’t match perfectly with their requirements, don’t hesitate to discuss it. Being upfront about when you can work shows that you’re organised and ready to adapt.
✨Showcase Customer Service Skills
Since customers are at the heart of Tesco's operations, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to their core values.
✨Demonstrate Leadership Qualities
As a Shift Leader, you’ll need to inspire and guide your team. Be ready to share experiences where you’ve taken charge or led a group. Highlight your ability to motivate others and how you handle challenges, as this will show you’re the right fit for the role.
✨Research Tesco’s Values
Familiarise yourself with Tesco’s vision and values, especially their commitment to diversity, equity, and inclusion. During the interview, mention how these principles resonate with you and how you can contribute to creating an inclusive environment. This shows you’re aligned with their culture.
