At a Glance
- Tasks: Join a diverse team, support customers, and create a welcoming atmosphere.
- Company: Tesco, a leading retailer with an inclusive culture.
- Benefits: Starting pay of £15.14/hour, flexible hours, and guaranteed minimum of 16 hours weekly.
- Other info: Flexible scheduling and opportunities for community involvement.
- Why this job: Meet great people, learn new skills, and make a positive impact every day.
- Qualifications: Must be school leaver age; passion for customer service is key.
The predicted salary is between 31 - 32 £ per hour.
Availability Window
- Days: Sun 12:00 - 18:30
- Mon 06:45 - 09:45
- Fri 12:00 - 20:00
- Sat 15:00 - 23:00
Our Team Support rate of pay starts from £15.14 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues at least 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we also welcome you.
The table displayed the periods of time in the week we would like you to be available to work – the availability windows. We will schedule your contracted hours within these times and you will receive three weeks’ notice of when your shifts will be. We support flexibility, so if the times you are available to work closely match but are not exactly the advertised times, we would still love to hear from you.
Responsibilities
- Meeting great people, learning new things and being part of a specialist, diverse team where everyone is welcome.
- Understanding what may be getting in the way of individuals delivering a great service and actively removing these obstacles.
- Celebrating success within the team and being creative in the way you achieve this.
- Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
- Ensuring the team is dressed for service and positively reflects our brand.
- Providing constructive feedback to the Team Manager on individuals’ contribution to serving customers well.
- Modeling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
- Ensuring our colleagues have the tools to deliver their role well.
- Developing your own operational and behavioural skills.
- Forward planning to ensure the right resource is available at the right time in the coming week.
- Updating the Duty Manager to ensure they are kept well informed and able to pro‑actively support.
- Supporting managers to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable of department KPI’s and delivering the practical actions required to achieve these.
- Getting to know your customers, greeting them with a smile, and serving them with pride.
- Taking time to listen and help out wherever you can.
- Making decisions that are right for our customers.
- Being passionate and knowledgeable about our products and services.
- Always being there, on time and properly presented.
Eligibility & Requirements
We only recruit individuals who have passed the school leaver’s age. If the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles, candidates must be over the age of 18.
We are proud to have an inclusive culture at Tesco where everyone is welcome and can be themselves.
Diversity, Equity, and Inclusion
Diversity, equity and inclusion at Tesco means that who you are and whatever your background, we always want you to feel represented and able to be yourself at work. We are a place where everyone’s welcome.
Accessibility
We are accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Locations
Team Support - Londonderry Lisnagelvin Superstore employer: Tesco Retail
At Tesco's Londonderry Lisnagelvin Superstore, we pride ourselves on being an excellent employer that values flexibility and inclusivity. With a starting pay of £15.14 per hour and guaranteed hours, we offer a supportive work culture where team members can thrive, develop their skills, and celebrate successes together. Join us to be part of a diverse team that prioritises customer satisfaction and community engagement, all while enjoying the benefits of a welcoming and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support - Londonderry Lisnagelvin Superstore
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tesco Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tesco Retail and let us see your personality shine through!
We think you need these skills to ace Team Support - Londonderry Lisnagelvin Superstore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tesco Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about Tesco Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tesco Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tesco Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tesco Retail will surely appreciate.
